Account Manager London, England
Job description
About HqO
As the leader in workplace experience technology, HqO is revolutionizing how people connect with each other and the places they work — right from the palm of their hands. Composed of an award-winning app, analytics suite, hybrid work tools, and a flex space management system, the HqO Workplace Experience Platform empowers top employers and commercial property teams to create personalized experiences that engage and delight the people at their properties and inform data-driven decision making. Active in over 250 million square feet and across 25 countries, 57% of the Fortune 100 rely on HqO to build meaningful relationships with the people in the workplace every day.
We’re backed by some of the world’s most prominent VC and real estate companies, and growing rapidly across the world. We’re driven by our core values of Let’s Go (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a stable, fast-growing, and highly collaborative and supportive team that is at the forefront of workplace transformation, we’re the company for you.
Land and expand HqO's landlord footprint through providing a consultative approach to partnership
The Account Management role works to ensure that our customers are maximizing the value they are receiving from our products and services. We believe in doing whatever it takes to make our customers successful and the Account Management team drives that success every day. As an Account Manager, you'll be managing clients that are of strategic importance. Account Managers work to drive value that leads to expansion, renewals and customer satisfaction. You will be dedicated to finding additional opportunities within current client accounts by establishing lasting relationships with key decision makers.
Responsibilities
Maintain and grow revenue within existing accounts by identifying new sales opportunities and managing them through to conclusion
Gain command of our corporate message, leverage data in our platform and identify strategic growth opportunities to help clients understand and grow their business
Post sale, act upon or develop expansion strategies that engage with, and create meaningful relationships with, senior customer stakeholders
Conduct well-informed and consultative meetings with senior level executives to demonstrate the business value of our product that clearly articulates our innovative products
Partner with other customer team members (CSM, BDR, SE) to continually map the account, ensure success is delivered and identify and close organic expansion & upsell opportunities
Collaborate with other departments to ensure that key accounts' needs are met & HqO understands what is needed to deliver on the needs of our Key Accounts. (Product, Marketing, Support etc)
Exceptional Salesforce hygiene to provide up to date and accurate ongoing forecasts. Track and report on key account performance. This includes tracking NRR, customer satisfaction, and other key Business Outcome metrics to ensure that key accounts are performing at their best.
Negotiate balanced renewals and expansions that profit our business while benefiting the client and manage the deal through legal negotiation
Qualifications
4 plus years demonstrated track record of growing existing business or bringing in new business in high tech/SaaS space is a must
Consistent and proven delivery of attaining quota targets and expert pipeline management
Well versed in value based solution selling
Passionate about forecast accuracy and dedicated follow up skills that allow nothing to fall through the cracks
Being extremely well-versed in commercial real estate is a plus
Great presentation skills along with high confidence in engaging with decision makers
Powerful communication and interpersonal skills. Highly articulate via phone, email and in person is a differentiator.
Adopt a positive and engaged approach to working collaboratively with internal colleagues and external partners
Inspired by working in a constantly changing and evolving work environment where growth is non-stop
