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Role: Account Manager

Location: Bristol – City Centre

Salary: £30,000 - £40,000

About GDS

GDS Group is a global B2B solution provider of insight, content, pipeline growth, production studios and creative services delivered through our virtual platforms and face-to-face experiences.

Founded on our thirty years of expertise, our mission is to be our client’s pipeline partner by bringing business solutions and targeted audiences together within dynamic environments.

Being a technology pioneer and marketing services provider, we produce unique immersive experiences and create unparalleled access to industry thought leadership to enable transformation within their organizations.

Trusted by the world’s leading brands, we connect c-suite executives, using real-life, real-time human interactions, to help solve their shared challenges and accelerate projects, so together, we outpace the speed of change.

The role

We are seeking a passionate, client focused Account Manager delivery coordinator to join our team, managing our customers through the creation & delivery of our event products. This is a rare opportunity to be part of a team delivering a greenfield ‘never been done before’ product leveraging the latest technology.

You will be the primary contact for our Sponsor Clients & Delegate attendees, supporting their journey & driving success seen in GDS’s pipeline services through our Meet the Boss digital event products.

The role is focused towards driving our event delivery and customer experience, managing clients & partnering with cross-functional teams through pre-event requirements, supporting our onsite digital event attendance & coordination, and working with sponsor clients to provide detailed view of their event performance & value delivered

This role will be UK based but require adapted working hours to adjust to US based clients and occasional travel within Europe (Mon-Fri, 11AM-6:30PM GMT)

Responsibilities

• Key point of contact for our Sponsor clients & Executive delegate attendees for allocated events, managing their customer experience & expectations.
• New Client onboarding, confirming successful receipt of all event attendance information, documentation & tasks to complete- setting expectations of what GDS will deliver through their event experience
• Management of client activity where necessary, working with clients to meet pre-event activity deadlines (Campaign Setup Document)
• Partnering with clients to identify their event goals & requirements, recognising opportunities for further account growth
• Event onboarding, ensuring clients are prepped and enabled for their event activity & meetings
• Event attendance management, working to ensure clients & delegate executives are attending all sessions on time & working with internal departments to ensure contract delivery
• Debriefing sponsorship clients, giving view of initial event performance & pipeline opportunity delivered
• Meeting weekly & monthly KPIs towards customer progress
• Managing client/event pipeline, providing overall updates to the team manager & proactively identifying any risks & issues that could impact event delivery
• Submitting & managing internal workflows with cross-functional teams to complete and support event delivery
Updating all attendee & client information in salesforce & Monday.com where required, ensuring internal teams have visibility & clear communication towards client progress & attendance status

About you:

• Minimum 2 years experience in client facing roles, with past roles of Customer success, Account Management, Project manager, Event coordinator/manager
• Experience working in a target focused environment, with a record of achievement meeting/overachieving against set KPIs
• Proven experience managing & building client relationships, working with senior leadership customer bases up to c-level
• Exceptional communication & organization skills- proven ability and experience managing multiple projects & tasks while partnering with internal & cross-functional teams to deliver exceptional customer experience
• Desirable but not essential- experience working within the events/digital events industry
• Desirable but not essential- experience using Salesforce CRM & Monday.com Project Management Platform
• Desirable but not essential-Degree qualified or equivalent

GDS Group offers;

• City centre location – in the heart of Bristol in a high energy and fun office environment
• Ongoing training. Throughout your career at GDS Group you'll receive continued career development support from our management team
• Exceptional career progression. We're ever-evolving, if you work hard and do well - with our help and support there are no artificial limits to your speed of progress
• Fantastic social events and rewards throughout the year