Account Manager

finova is the UK's largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3000 mortgage brokers, and 200 financial institutions. Our suite of award-winning software includes a Core Banking Platform, Broker Platform, and finova Connect, a range of solutions that connect lenders, intermediaries, and consumer. Fast implementation and open architecture are at the centre of our technology, giving our customers the flexibility to integrate into their existing system or configure solutions to meet the needs of their business.

Core Banking Platform

finova's Core Banking Platform includes the UK market-leading cloud-based originations software and integrated in-life servicing software. The platform supports mortgages, equity release, specialist lending and savings. Over £75 billion has been originated through the system by our customers and over £27 billion of loans and savings are managed through the servicing platform.

The platform is designed for fast implementation and facilitates day-to-day banking operations. Utilising the latest technology, the API-led platform seamlessly integrates with over 20 third-party applications, enabling financial institutions to self-configure the platform effortlessly and efficiently to meet the rapidly changing demands of the market

Account Manager

We're seeking a highly talented and successful Account Manager to join our team. As an Account Manager, you'll play a critical role in ensuring we provide our clients with the best possible service. You'll be responsible for building and maintaining relationships with a variety of clients, including banks and building societies.

Working closely with our Business Analysts, Project Managers, and Delivery Directors, you'll gain a deep understanding of our clients' needs and earn their trust. Your excellent people skills, ability to manage expectations, and collaboration with our Delivery teams will enable you to effectively manage client needs and ensure successful outcomes.

As our Account Manager, you'll have the opportunity to make a significant impact by delivering exceptional client experiences and driving continued growth for our organization. We're looking for a motivated and skilled individual who is excited to take on this challenge and grow with our team.

About you:

• A proven ability to build strong relationships with well-established clients at an executive level.
• Success in structuring and closing complex enterprise software sales within the financial service sector.
• A focus on delivering excellent service to your named clients and being their voice within our organization.
• A team player who values collaboration and understands business needs and challenges.
• The ability to work independently and meet set targets in driving revenue growth and customer satisfaction.

What will you be doing?

• Identifying and converting upsell and cross-sell opportunities based on our latest product offerings that align with our clients' business objectives.
• Establishing and nurturing executive-level engagement with existing clients.
• Leading contract renewals and ensuring appropriate notice and communication is given to clients.
• Advocating and championing Finova and our Products & Services to clients and prospects.
• Representing the client in a positive light to internal stakeholders at Finova.
• Providing internal reports on sales targets and pipeline progression.
• Ensuring a clear and focused understanding of the client Roadmap to help guide commercial opportunities.
• Building a solid relationship with the client to guide and influence the Roadmap and subsequent decisions.

What will you get from joining the finova?

• Everyone is eligible for a discretionary annual bonus
• Life Assurance, Group Income Protection, and Private Medical Insurance are all paid for by finova.
• 25 days holiday in each calendar year plus bank holidays
• Pension scheme via Salary Exchange meaning you can save on tax (win-win for everyone!)
• Employee Assistance Programme with counseling sessions and specific support to care for your mental health
• Virtual GP to save you time in trying to get an in-person appointment
• Sign up for our Electric Car Scheme!
• Cycle to Work Scheme
• Give-As-You-Earn scheme allows you to support your favourite charities straight from your monthly salary
• Share your passions through social groups, from book clubs to fitness challenges and group parties
• Structured career path, access to learning and development programs
• Enhanced Family friendly policies including 16 weeks paid maternity leave, 4 weeks paid paternity leave, 10 days paid leave after pregnancy loss and 5 days paid fertility leave (also applicable to partners)
• Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether it's supermarket savings or days out, the daily coffee, or a summer holiday - there's something to suit everyone's lifestyle.
  

Equal Opportunity Statement

Diverse teams really are the best teams, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout the entire employee lifecycle.

We know that some candidates (and, from the research we've seen, especially women) may feel less inclined to apply for a role if they don't quite meet every requirement of the role. If you like the look of a role but you're not 100% sure if your skillset will meet our requirements, please reach out and we will be happy to talk through your experiences.

Personal Data

finova retains applicants' personal data on our HR System for the purpose of reviewing and evaluating applications and contacting candidates to discuss job opportunities. For unsuccessful candidates, finova will retain your personal data and CV for the duration of 12 months. If you object to this, please email finova.people @finova.tech and we will remove you from our systems