account manager Liverpool, England
Job description
As our Assistant Account Manager, you will assist in the management of a retail store team and the running of our Elemis Retail Account. You will drive the sales of Elemis treatments and products through your exceptional leadership and communication skills.
Assisting in the leading of a team of Skincare Specialists within your Retail Account, you will develop sales and promote the Elemis brand through planning and executing promotional activities.
Your organisation, attention to detail and leadership skills will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.
Why work for ELEMIS?
- Competitive salaries – We are a Real Living Wage Employer
- Competitive commission and incentives
- Annual leave starting at 30 days inclusive of bank holidays and increases with service (pro-rated for part time employees)
- Auto enrolment pension scheme
- Cycle to Work Scheme
- Season Ticket Loans
- Employee Referral Scheme – Monetary Awards
- Long Service Recognition – Monetary Awards
- Milestone Birthday Gifts
- Generous product and spa discount
- Ongoing brand education and product training
- Opportunities for progression
- Wellbeing initiatives
- Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week.
- Most importantly our fantastic culture
Key Responsibilities:
· To be responsible for the growth of Elemis sales in treatments and products within the retail store.
· To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
· To raise awareness of the Elemis brand and educate clients in the product and treatment range.
· To participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
· Ensure products and treatments prescribed are appropriate to clients’ needs and take into account medical contraindications.
· To assist and deputise for the Account Manager in assessing and collating weekly/monthly sales figures and analysis of business and report such information to key individuals as and when requested.
· To assist and deputise for the Account Manager in ensuring the team are aware of their figures and targets and how the account is trading.
· To assist and deputise for the Account Manager in preparing rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to the Retail Operations Manager.
· To maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
· Ensure that customer service is of the highest standard and to handle any client complaints promptly.
· Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.
· To assist and deputise for the Account Manager in managing, supporting and developing a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
· To assist and support in the on-going product knowledge and retail training for the team.
· To assist and deputise for the Account Manager in being responsible for the motivation and team spirit of your small division.
· To assist and deputise for the Account Manager in ensuring that a complete stock check is carried out on a weekly/ fortnightly basis and any discrepancies on stock should be found and rectified.
· Customer returns should be recorded and returned to the Company using the appropriate paperwork (Return Goods Form).
Sustainability Responsibility
- Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
- To be mindful of Elemis’ sustainability pledge when ordering Testers and Professional grade Products.
- To be mindful of Elemis’ sustainability pledge when planning and executing Promotional activities, reducing waste wherever possible.
Qualifications & Characteristics
- NVQ LEVEL 3 in Beauty Therapy (Electricals) or equivalent qualification
- Good level and standard of UK/European education or equivalent
- Experience within a similar retail / store role and industry
- Experience supervising and managing a team
- Proven sales record
- Practical work experience in conducting treatments
- Good level of computer literacy in Microsoft Word and Excel
- Previous experience working with a professional brand
- Elemis treatment and product knowledge*
- Knowledge of the Elemis Company philosophy*
*Training provided
Elemis is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment, where everyone feels respected and valued. We recruit positive minded people who share our core values and our commitment to sustainability. #IND2
Job Types: Full-time, Permanent
Salary: £23,500.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- NVQ Level 3 (Electrical) or equivalent in Beauty Therapy (required)
Work Location: In person
