Account Manager Greenford, England
Job description
Why join Dr Vapes?
Dr Vapes is an award-winning e-liquid manufacturer based in the heart of London, UK. As pioneers in the industry, we are the home of some of the world’s best-loved e-liquids and e-cigarettes in the industry.
We are on a mission to make the world smoke-free by helping smokers comfortably quit with our products that are 95% safer and at the same time enjoyed by millions of vapers around the world. Dr Vapes was founded in 2016 and is now in a rapid growth phase, as our signature products have gained in popularity – join us in the mission of making the world smoke-free and be part of the growth!
Main Duties and Responsibilities
- Developing trusted relationships with a portfolio of clients to ensure continued collaboration and mutual success
- Acquiring a thorough understanding of our customer needs and requirements
- Expanding the relationships with existing customers by continuous needs evaluation and solution proposals aligned to achieving shared goals
- Ensure the correct products, invoices and services are delivered to customers in a timely manner
- Identifying and capitalising on opportunities with an innovative approach within your customer base.
- Ensure you consistently deliver exceptional customer service and serve as the link of communication between the customers and internal teams
- Create and present compelling sales proposals to meet and exceed our customer expectations.
- Attend key industry events by representing the company i.e. exhibitions, forums etc.
- Be conscious of the market and competitor activity, provide feedback and recommendations to help improve the company’s proposition
- Co-ordinate internal resources such as marketing, product and operations to ensure we offer the best overall service to our customers.
- Representing the business at conferences, trade fairs and networking events
- Ensure invoices are paid by customers in a timely manner
- Utilise CRM to manage the customer journey and ensure full visibility of activities and actions
- Prospect for and qualify new opportunities
The Person
- A minimum of 3 years sales experience (B2B preferable)
- Experience working cross-functionally with other internal departments
- Self-motivated with a positive attitude.
- Goal and target oriented with a demonstratable track record of achieving success
- Excellent communication and customer service skills
- Outstanding persuasion, presentation and negotiation skills
- Demonstrates good networking skills (internally and externally) and actively seeks to use contacts to further their own input, impact, and influence
- A solutions mindset capable of aligning the companies value proposition effectively to varying needs and opportunities
What We Offer
- Corporate private healthcare insurance (provided by Vitality)
- Annual leave entitlement of 28 days + bank holidays
- International business travel
- Corporate events throughout the year
- Allowance and discounts at the Dr Vapes store
- Being part of an enthusiastic team with a diverse community & culture
Job Types: Full-time, Permanent
Salary: Up to £40,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Private medical insurance
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Greenford: reliably commute or plan to relocate before starting work (required)
Experience:
- Account management: 3 years (preferred)
- Sales: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
