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Account Manager London, England

Diageo

Full Time London, England 49852 - 70000 GBP ANNUAL Today

Job description

Job Description :

Account Manager Roles

London (open to other European locations)

Permanent

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere – has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value.

Diageo Global Travel

Global Travel (GT) operates in the outstanding and exclusive Travel Retail (i.e. Duty Free) sector. Often referred to as the sixth continent, Travel Retail has its own set of inhabitants, geography and channels (international airport shops, international land border stores, on-board airlines, ferries and cruise ships, along with some non-retail and diplomatic sales) as well as its own outstanding commercial landscape (operating 24/7 across multiple languages and currencies with 200+ nationalities travelling annually).

From Bhutan to Botswana and from Venezuela to Vietnam, GT is the only market in Diageo which offers global scope and market accountability. Responsible for representing and selling Diageo products in more than 110 countries around the world, and with access to billions of potential shoppers globally, we are a strategically important market for Diageo in terms of both profit and NSV.

About the Account Manager Roles

We are looking for 3x Account Managers to join our GT team!

Account Manager: EU & India

In this role you will be a lead contact for the biggest customers in Global Travel (Dufry). The Account Manager role specifically has responsibility in delivering growth plan for Dufry INDIA and part of EMEA business.

Engaging & managing stakeholder relationships will be a driver to success. Market share & value growth are key metrics for our performance, and the candidate must have experience & capability to recognize the levers to achieve goals and overcome barriers.

Account Manager: Heinemann

In this role you will be a lead contact for one of our other biggest customers in Global Travel (Heinemann) as well as a number of their largest distribution customers across the GT Channel (Airports, Ferries, Border Stores etc). Heinemann is a sophisticated and strategic customer on a high growth trajectory, with scope to further evolve and define our longer-term growth strategy and ambitions within this customer as well.

Account Manager: Cruise & Airlines

The airlines business is truly an outstanding channel in travel retail as it goes much beyond the traditional retail footprint, giving one the chance to lead sub channels such as pouring, inflight retail & pre order ecommerce. It’s also an exciting time for the channel with 70% of people traveling as much or more than they did prior to the pandemic. In 2022 there simply wasn’t enough on board capacity to meet the demand and looking ahead to 2023 airlines are predicting it to be the year to return to profitability.

With the redefined ambition, Diageo recognizes the big opportunity and as a result the Airline channel is at the forefront and seen as a key pillar for growth to total Global Travel. The main responsibility will be delivering the growth plan for our existing European Airlines customers, in addition to securing new business. This person will work in tandem with our other Airline account manager and be supported by our Customer Marketing Manager to ensure we show up admirably through the line and engage with passengers at every touchpoint of their journey.

Key responsibilities for the Account Managers are:

Build and maintain positive relationships with your customer as well as securing distribution and activation agreements, with major focus on execution
Deliver a strong return on investment (ROI) through growing margin, handling spend and forecasting planned activity/ spend throughout the year
Own and deliver P&L targets against a full year annual operating plan (FY AOP) in line with our ambition
Excellent forecasting skills, across all metrics: depletions, shipments, Trade Spend & A&P
Regular audits & reviews of customer performance vs. the agreed commercial scorecard. Holding the customers to account & agreeing action plans to close the gaps
Build trade plans that delight our local consumers at the POP and create exceptional on/off-trade experiences for our consumers whilst still delivering category growth and increasing Diageo share
Meticulous with volume forecasting, & processing invoice payments

Deliver the required local sales measures as per the agreed scorecard – specific execution on distribution, space, promo, activation, category & innovation to deliver brand objectives
Handles the governance of trade terms execution, accountable for sales driver audit and assessment for effectiveness of spend.
Is instrumental in feeding back insights and understanding to the business through effective M&E and work with CP&A team, Finance teams (CF’sM) and Customer Marketing Managers and drives customer plans that deliver long term sustainable growth for Diageo and our customers

About You:

We are looking for individuals to come and join our award winning team. We are looking for someone with….

Significant commercial experience at a management level within the wider Sales Organisation (including account management)
Deep understanding of and passion for consumers, shoppers and categories
Outstanding strategic relationship manager with ability to plan strategically with customers and link strategy into implementation
Highly commercially aware, creative and astute with strong financial and analytical skills

Highly positive problem solver, able to create new possibilities and lead through ambiguity
Agility to move from Strategy Planning to Implementation – candidate must have a confirmed ability in developing and implementing strategy, solves sophisticated problems and effective decision making, whilst then also being passionate about execution and being able to drive projects through to completion.
Needs to be proactive, driven and resilient – a self-motivator who thrives in ambiguity and can overcome obstacles / find solutions.
Ability to gain momentum and to inspire change internally and externally
Exhibits consistent high levels of learning agility in all aspects of role – early adopter of new ways of working and platform changes

Diversity

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Please note, your application will be considered for all three roles

Worker Type :

Regular

Primary Location:

1HQ

Additional Locations :

Job Posting Start Date :

REPLACEMENT_STRING04-14

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