Account Manager London, England
Job description
Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued
The Role
At Corsearch, our client relationships are our top priority. So, we’re looking for an experienced Account Manager who is proactive and passionate about Corsearch, our products and services, and most importantly, our clients.
We will provide a flexible work environment in which you will be able to work remotely. In addition, you will have the opportunity to travel to client meetings, industry events and join committees to advocate for brand owners and understand the emerging trends within the industry that could ultimately impact your clients.
Responsibilities and Duties
- Own the Commercial relationship for your client base with a focus on maintaining and growing revenue
- Achieve assigned sales targets by collaborating with customer success managers and client managers to deliver the best-in-class brand protection service to your clients
- Review accounts to identify cross-sell and up-sell opportunities (new services, greater penetration into the account)
- Negotiate and convert up-sell and cross-sell opportunities
- Keep Salesforce.com updated with timely, relevant, and accurate information
- Manage renewal of contracts, engaging in commercial discussions and confirmations towards the end of the lifecycle – each renewal that has an upsell opportunity / potential pricing discussion
- Understand fiscal year/budget cycles for client in your respective territory.
- Manage price increases
- Articulate any new products and services and their value proposition
Essential
- Previous experience in Account Management roles (Customer Success also accepted)
- Managing quota experience in an Account Management role
- Experience of working for Tech/SaaS organisation
- Consistent Sales performance of customer retention and meeting revenue targets
- Strong problem-solving and analytical skills
- Ability to create clear messaging to articulate and promote the business use cases of new technology
- Experience delivering business cases, account plans and EBRs with existing customers
- Able to collaborate across the Account Team
- Demonstrable knowledge of procurement and contract process
- Willingness to travel about 25%
