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Location: UK/Poland/Spain/Ireland – Remote working considered

We give you a world of potential

If you’re looking for a role where you’ll have the opportunity to build and maintain key account relationships on a global scale coupled with the chance for future personal development, then this could be the position for you…

Would you strive in an exciting account management environment whilst playing a vital role in the operating structure for our Computershare Plan Managers business? The successful candidate will be responsible for effectively maintaining key relationships across a client portfolio whilst also helping to shape and deliver the future account management operational structure and becoming a driving force behind the operational delivery via EquatePlus.

A role you will love

In this role you will be responsible for effectively building and maintaining key relationships across a client portfolio and to lead and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the reputation of Computershare.

Key Responsibilities

• Manage and own overall responsibility of client day to day relationship and act as main point of contact for clients and their key stakeholders for ongoing plan administration- and operational requirements.
• Ensuring client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction, reporting on client status, and checking quality and completeness of client requests before they are executed
• Overall SME for clients, plans, product and process, in-depth technical understanding of the system processes
• Form first level of escalation for client and internal stakeholders. Act immediately on client risks and ensure business key stakeholders and direct superior are aware of major client issues as well as client escalations. Initiate required mitigation steps and monitor progress accordingly.
• Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests
• Host and support regular client meetings to review service/project delivery status and event planning. Provide suggestions for operational improvements / efficiencies. Coordinate participation of other internal parties for these meetings according to needs.
• Identify opportunities for efficiencies, solutions, and synergies within your client portfolio, accountable for suggesting value added chargeable services (professional services)
• Analysing client plans and developing solutions in close co-operation with the relevant internal and external stakeholders to set up the system configuration and underlying processes
• Liaise with Client Managers on strategic changes to clients, influence commercials based on operational impacts and provide MI to support the operational health of the clients.
• Partnering with Client Management to influence strategic and commercial impacts to the client portfolio
• Supporting Senior Account Managers on key accounts

What will you bring to the role?

• University Degree or equivalent
• Good Listening skills and understanding capacity
• Ability to collaborate with multiple stakeholders
• Excellent communication skills

Desirable skills, experience and competencies include;

• Previous experience in customer service in the financial services industry
• Ability to build detailed understanding of assigned clients & close partnering relationships
• Solution oriented with an attention to detail
• Strong decision making and judgment skills
• Ability to perform under pressure
• Self-motivated and proactive and able to work independently
• Ability to influence
• Good planning and organisation skills
• Ability to develop technical skills (SQL, html, high-level understanding of databases)
• Industry knowledge
• Understanding commercials
• Ability to identify and solve problems
• Multi Lingual

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

#LI-Remote #LI-MH1