Account Manager Remote
Job description
Who we are
Cloudbooking is a data-driven, workspace management specialist that delivers a multi-platform space and resource management solution. It includes corporate meeting room bookings, desks, visitors, parking, hospitality & resources from a single, fully integrated, cloud-based portal. With a philosophy of continuous improvement and early adoption of new and emerging technologies, Cloudbooking’s fully remote team strives to deliver a seamless, flexible, and functionally rich user-experience and maintain its position as one of the leading players in this field.
We have an impressive range of existing clients within this global marketplace including Experian, TSB, Intuit, Hitachi, Anglo American, EDF, Airbus, JLL, Kimberly-Clark to name but a few.
To support significantly increased demand for Cloudbooking’s workspace management solution, we are looking for a motivated and enthusiastic Account Manager to join our growing commercial team.
As an Account Manager, your primary function is to service and manage our growing client base beyond implementation/onboarding and to build better and more collaborative relationships with our clients and their companies. You will be responsible for a portfolio of clients on the Cloudbooking platform, managing their engagement, building relationships but also renewing and identifying areas for expansion. You will need to be enthusiastic, personable and great at building relationships, with a solid background in Account Management or Customer Success. It is also important that you are ambitious and very proactive.
Your Profile
· Excellent teamworking skills and adaptability to thrive remotely
· At least 2-years of experience in an Account Management or Customer Success role (B2B SaaS sales experience preferred)
· Demonstratable track record delivering on key Account Management metrics
· Ability to work to targets, multi-task, prioritise, and manage time effectively
· Growth mind set and make-happen attitude for life in a fast-paced organisation
· Problem solver and attention to detail when delivering inspiring digital solutions
· A good collaborator, with an open, approachable style
· Ability to quickly build rapport and trust with clients and partners
· Familiarity with CRM systems and practices, and data administration
It’s an added bonus if you
· Worked selling to IT, Facilities or HR personas
· Knowledge of workspace management technology
What you’ll be doing
· Manage a portfolio of Cloudbooking accounts that present opportunities for enhancement and expansion into new geographical locations and services
· Ensure the customers absolute success on the platform!
· Define and execute a success plan for expanding customer accounts by establishing an understanding of critical success and factors
· Collaborate with the Customer Services team for any future onboarding and training beyond the initial implementation and go live
· Manage client strategy across the platform, to ensure they are using it to its full capability
· Regularly meet / check-in with clients
· Work with and manage clients and stakeholders in multiple international markets
· Be responsible for engaging clients prior to license renewal
· Identify expansion opportunities within your existing portfolios
· Educate and inform clients on new features / roadmap visibility
· Work collaboratively with multiple internal departments (e.g., Sales, Product, Marketing) to evolve, scale and improve the customer’s experience
The benefits of working for Cloudbooking
· Home/remote working
· You’ll get a laptop/desktop and any equipment you need to do your job
· Support from a talented and passionate team
· You’ll have full ownership of your workload
· We offer a competitive salary and continued learning opportunities
· 25 days holidays (plus bank holidays) per year
· PMI after successful completion of probation
· Company pension after 3 months service
· Excellent career progression
Salary Range: £35k (DOE) + OTE
How to apply
Think you’ve got the right stuff? Then drop your CV and a short covering letter highlighting what appeals to you most about the role and what you think you can bring to the team.
Please also note that Cloudbooking is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Job Types: Full-time, Permanent
Salary: £35,000.00 per year
Benefits:
- Private medical insurance
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- Account management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Application deadline: 15/02/2023
Reference ID: CBCT003
