Account Manager London, England
Job description
Introduction to CIBT
Stability and growth:
Our vision is to be the premier visa service provider across an expanding global footprint. Our continued growth has been shaped by our five strong values that guide the way we work and the decisions we make each day to help achieve our vision.
Our values are:
· Service Excellence
· Expertise
· Teamwork
· Global Diversity
· Integrity
Responsibilities:
The Account Management Team is required to maintain and retain CIBT’s primary clients while implementing and developing existing and new accounts.
The Account Manager assists in planning and implementing sales to specific major accounts where cultivating relationships, identifying opportunities, and account management skills are critical. In this instance we require your main focus on our existing Pharmaceutical and Medical Device client base. Requiring that they have working knowledge and experience of the regulatory affairs processes for these markets and full knowledge of the CIBT product lines.
The purpose of the Account Manager is to manage and grow CIBT’s existing Document Services client base across Europe. In addition it will also be the Account Manager’s responsibility to look after new sales that falls into this category.
· Assists in the planning, establishment, and maintenance of account relationships within assigned named/key accounts across the EU.
· Analyze existing client base, identify all clients in the assigned sectors, map out existing relationships, identify gaps in service and pursue relevant opportunities.
· To put all clients onto Sales Force CRM
· Create and maintain customer account in INON and CMS tools
· Provide quantifiable results to show account growth and development
· Meets personal sales targets across the full line of products and/or services within assigned accounts
· Analyze client needs and identify/create best option-solution
· Schedule and conduct training for new clients who fit the criteria for training
· Achieve yearly company growth targets through existing client penetration, new channels and new sales leads from existing clients
· Focus on increasing unit growth per account
· Implement all enquiries for accounts using relevant documents (agreements and enrolment forms)
· Introduce new CIBT products to existing account portfolio
· Identify new service ideas generated by clients and communicate to relevant person
· Ensure that monthly and yearly targets are achieved or exceeded
· Provide a high level of customer service to the clients that need support
· To help as and when needed with specific administration tasks for the Account Management team
· Liaise effectively with all departments within CIBT to ensure client requirements are met
· Contribute to the team performance by sharing and implementing best practice ideas
· To undertake all other reasonable duties as requested by the Director of Account Management
· Maintain accurate records of leads followed up to ensure targeted marketing activity can take place
· Negotiate commercial terms within set guidelines
· Work in partnership with other CIBT AM Teams to generate global business for CIBT
· To work with professionalism, honesty and integrity maintaining confidentiality
· To treat all colleagues fairly, with respect, impartially and consistency.
Competencies:
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.
· Working with people
· Adhering to principles and values
· Relating and networking
· Persuading and influencing
· Presenting and communicating information
· Delivering results and meeting customer expectations
· Coping with pressures and setbacks
· Analyzing
Skills and Experience:
ESSENTIAL
· A good understanding of the regulatory affairs documents and processes within the Pharma and Med Device industries
· Friendly, outgoing demeanor
· Able to engage with clients and develop relationships
· Proven excellent written and verbal communication skills
· Excellent telephone skills
· High degree of accuracy
· Proven ability to priorities issues and to be self-motivated
· Ability to work the hours required of the role
· Ability to travel across Europe
· Aptitude for strategic commercial long term forward thinking
Equal Employment Opportunities
As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.
Job Types: Full-time, Permanent
Benefits:
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, TW15 2RH: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Account management: 2 years (preferred)
- sales: 2 years (preferred)
Work Location: In person
