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Account Manager London, England

Full Time London, England 34500 - 46000 GBP ANNUAL Today

Job description

Account Manager

Job Req ID: 23159

Posting Date: 21 Sep 2023

Function: Sales and Commercial

Location: London, London, United Kingdom

Salary: D

Job Title: Account Manager

Locations: London

Due to the sensitive nature of this role you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

In your role as the Account Manager, you will ensure BT’s unique and exceptional reputation is maintained and enhanced in a critical customer domain. By leveraging the capabilities, skills, and broader resources and value of BT we can support the customer in achieving their own business objectives and outcomes. The Government and Security market remains in growth, and by building upon our existing engagements and intimacy with the customer this position is fundamental to our Account & Business Unit. You will be leading on a range of customer requirements, converting them into opportunities and solutions. You will also be managing mature existing business relationships.

What you’ll do:

Ensuring BT’s unique and exceptional reputation is maintained through customer centric behaviours. This includes owning the complex relationship with the defined customer group
Delivering against agreed ICV and ICGM targets as well as Revenue and Cash objectives along with key Client Satisfaction metrics
Being a key contributor towards the Account Strategy and planning in achieving the overall account target
Driving, supporting, sustaining, and growing revenue of circa £33m in the FY22/23 within a defined customer set.
Completing business development activity across the defined customer set; including responsibility of proposal generation and submission within the channels to market.
Ensuring for the customer engagement, stakeholder management and BT Security’s overall relationship status through the primary channels to market
Leading a matrix team in delivering into key customer domain; including commercial and legal support, technical specialists, finance, delivery, service and product managers.

What you'll bring:

Be driven equally by financial performance and meeting key Customer requirements
Ideally, be able to draw upon a knowledge of the general Government Security marketplace
Have a familiarity with how software engineering, cloud and networking disciplines deliver impact
Excellent communication skills; Ability to articulate technical and complex business issues, to work with and influence senior level executives in both the customers, partners and BT.
Commercial understanding, including pricing models and business cases, and experience of project planning and delivery
Ability to lead and coach others on an actual or virtual basis.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

What's in it for you:

Discounted BT Broadband, TV & mobile packages and BT products
On target Bonus
10% pension contribution
Professional development and paid for industry certifications/qualifications
Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
Well-being support for you and your family
3 days paid volunteering a year
Flexible and smart working (subject to business needs)

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

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