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Account Manager

Salary: Up to £44,000 - PLUS Eligible for commission / annual bonus scheme

Hours: 37.5 per week/Monday-Friday

Job Type: Permanent, Fulltime

Location: Remote (with travel to BH offices and clients on occasion)

Purpose of Role:

To effectively manage strategic relationships with Bright Horizons’ clients in the UK. The focus of this position is to enhance existing client relationships, negotiate improved terms, and cross-sell services, resulting in retention and growth of client accounts.

What you'll be doing;

• Proactively manage a portfolio of client accounts to maximise contract retention, client loyalty, revenue and profit
• Renew and negotiate client contracts to optimise the company’s financial return and contract terms
• Ensure clients experience the maximum return on their investment and view Bright Horizons as their strategic partner for all family care or work/life – related issues
• Respond to client requests in an appropriate, professional and timely manner
• Support operations in the development of new services for clients, including budget development, developing presentations, contract negotiation proposals, marketing and general support
• Keep the wider BH business informed of changes and developments as they relate to client relationships and contracts, in a timely manner
• All final proformas, budgets, proposals and contracts must be approved prior to submission according to the Delegated Authorities Matrix
• Other duties as required

What we need form you;

• Must have strong analytical and financial acumen as well as client relationship management skills.
• Must work well in a collaborative environment and be able to communicate the values and mission of the organisation and full range of services we offer to clients
• 5 years or more of direct Account or Client Relationship Management preferred (desirable)
• Qualification to graduate level preferred, although not essential

This role requires a DBS check.

We look forward to receiving your application!

If you experience any problems, please email [email protected] and we will be happy to help.

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. Therefore, it is essential in making your application that you disclose any information requested in respect of applicable convictions and cautions (including, as applicable any reprimands or final warnings). This post may be exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, in which case applicants are not entitled to withhold information about convictions which for other purposes are ‘spent’ under the provision of the Act unless the conviction or caution is “protected” as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Any such ‘protected’ conviction or caution is not subject to disclosure to employers, and cannot be taken into account. All guidance and criteria on the filtering of these cautions and convictions can be found in the DBS filtering collection, available here: https://www.gov.uk/government/collections/dbs-filtering-guidance . The fact that a pending charge, conviction, caution, reprimand or final warning has been recorded against you will not necessarily debar you from consideration for this role but any failure to disclose any such information will result in dismissal or disciplinary action.