Account Handler Liverpool
Job description
Account Handler - KnowsleyAbout UsAt SEKO, expert logistics and supply chain management is what we do. We deliver award-winning Ecommerce Solutions, Value-Added FreightForwarding and specialist White Glove Services - empowering our clients with the tools to achieve remarkable growth across borders.To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who want to share in the future success of the business. We’re always looking for ambitious, dedicated, and problem-solving individuals to join us in providing game-changing solutions for our clients.Job Purpose of the Account Handler:The purpose of this role is to provide excellent client care and service to all external and internal inquiries. Responding in a timely and efficient manner to all enquiries, to ensure Clients’ expectations are met & exceeded.Promoting a positive client experience of Seko.Key responsibilities of the Account Handler:First point of contact for all client enquiriesResponsible for logging, progressing, and resolving client enquiries & concerns within agreed timeframesProducing client reports (KPI) in line with their requirements on a daily/weekly/monthly basisDedicated point of contact for named contracts as agreed by line managerEscalating, where necessary any potential or unresolved issues to the management team on behalf of clientsBuilding & developing excellent working relationships with clients to ensure Seko is the Preferred Logistics SolutionAll associated administrative tasksSkills and qualifications of the Account Handler:GCSE or equivalent in English & MathsExcellent communication skills both oral & writtenAttention to detailWorks well under pressureMinimum of 2 years in a client services environmentGood PC skills in all Microsoft Office packages (Essential) & WMS(Warehouse Management System – Desirable)Permanent37.5 hours per weekMonday – FridayCompensation and benefits of the Account Handler:Pension scheme (5% employee, 3% employer contributions)Referral schemeDeath in service (4x salary)Private healthcare after 1 year service25 days annual leave + bank holidays with an extra day after 5,8-, and 10-years’ serviceEmployee assistance programmeJob role: Account HandlerJob Types: Permanent, Full-timeSalary: £29,000.00 per yearBenefits:Cycle to work schemeLife insurancePrivate medical insuranceReferral programmeSchedule:Monday to FridayExperience:client services: 2 years (preferred)Work authorisation:United Kingdom (required)Work Location: In personReference ID: NWDC9
