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Job description

We are building an exceptional business, aiming to transform customer service provision through the power of AI and machine learning. Our customers have told us this is a game changer, and we agree - and so we are now offering a fantastic opportunity to join us on the journey of building a best-in-class offering.

Your primary role will include creating and managing a pipeline, mastering all aspects of your prospects’ buying journey and closing business. Your focus will be on securing Demos, Proofs of Concept and ultimately full subscriptions to drive revenue for a Saas for Customer Service product.

Responsibilities:

• Create your own pipeline using your existing network, tools such as Zoominfo, market intelligence, industry events etc.
• Manage your pipeline using Hubspot
• You should be the master of your prospects’ buying process,including leading the discovery process, product demos, capturing a brief, creating proposals with pricing, presenting, negotiating contracts, closing deals etc.
• In addition, you'll be responsible for qualifying, managing and closing inbound leads
• Collaborate with the Customer Success team to secure upsell and cross sell opportunities with existing customers
• Work effectively with both the Demand Generation and Product teams, providing prospect insights and feedback to improve lead generation, marketing support & product development
• Undertake weekly sales pipeline status updates, sales forecasting and reporting to leadership

Skills Required:

• 4+ years of B2B (or B2B2C) sales experience
• Minimum 1-2 years’ experience selling SaaS solutions in the Customer Service space
• Experienced selling to relevant senior stakeholders (Directors/Heads of Customer Service, Customer Experience etc.)
• Experience selling to mid market US brands, ideally in Retail & Consumer Products
• Proven track record building a pipeline, managing a pipeline, closing sales & exceeding targets
• Existing network of relationships to target
• Experienced in consultative sales
• An entrepreneurial self-starter with the drive, perseverance and ability to hit ambitious scale up targets

What do we offer:

• A highly competitive salary and commission plan
• Great opportunity for personal growth & enhanced rewards - we’re growing fast and so is our market, providing great opportunities to increase responsibilities
• A strong culture focused on rapid learning, teamwork, a supportive workplace, obsessive customer-centricity, innovative technology, transparency and collective success

Job Types: Full-time, Permanent

Salary: £40,000.00-£65,000.00 per year

Benefits:

• Flexitime
• Work from home

Schedule:

• Flexitime

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• B2B Saas Sales (required)
• Customer Service Product (preferred)

Work Location: Hybrid remote in London