Multi-Site Operations Manager Newcastle upon Tyne, England
Job description
Role Overview
An opportunity has arisen for a strong Multi-Site Operations Manager to join and lead our amazing team in Newcastle.
The Multi-Site Operations Manager will oversee the day to day operational management of our properties in Newcastle, ensuring a safe environment for our residents, staff and members of the public; managing sales, rent collection, and providing a first-class service every time, always looking for opportunities to go the extra mile.
The ideal candidate will take a strategic leadership approach, overseeing the successful delivery of all in-house functions, will be commercially aware with a full understanding of P&L management and NOI, experience of change management, and ideally be from a PBSA/BTR/Hotel background.
Job Description
RESPONSIBILITIES, DUTIES AND TASKS
- Manage the on-site teams ensuring they have a clear understanding of individual job requirements and company objectives. Carry out relevant 1-2-1 processes.
- Maximise occupancy by managing various sales processes and the booking journey, working alongside the Central Sales and Marketing team.
- Maximising commercial revenue opportunities through summer lettings and group / corporate business
- Engage and support both the students and team in Student Welfare matters signposting to relevant agencies and universities where appropriate.
- Manage and seek continuous improvement of the customer service functions delivering a supportive and engaging service that provides clear, accurate and timely responses with tenants in relation to all queries.
- Enforce Tenancy Agreements adhering to ANUK National Codes of Standards and company policies.
- Manage the rent collection procedures and debt management in line with Key Performance Indicators alongside the relevant policies.
- Reporting on a weekly basis and liaising with solicitors and attending court where required for legal action for debt recovery.
- Run accurate system performance reports.
- Ensure all data and information is recorded and accurately maintained within the management and booking systems.
- Manage the Facilities team to ensure a safe and secure environment is maintained, and all maintenance requests offer timely responses in line with Service Level agreements and ANUK.
- Ensure high quality customer service is offered to all tenants and visitors.
- Assist with the development and review for continuous improvement of good practice and standard operating procedures.
- Adhere to Fire, Health and Safety plans and undertake relevant tests and drills.
- Oversee the management of the check-in and check-out process, ensuring all inspections are carried out accordingly and all charges/deposits are dealt with in the correct manner.
- Manage the Operations budget, and all on-site cash ensuring banking is carried out on a regular basis.
- Participate in Open Days, Check-In Days, University events and other external events where required.
- Deal with complaints in a professional manner ensuring reference to relevant policies and within set timescales.
- Attend any training courses where necessary for professional development.
For this role it is desirable that the post holder has the following skills/qualities:
- At least 2 years in a Management position, preferably spent in Student Accommodation
- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Experience in a sales environment face to face, via phone or via email
- Analytical and problem-solving skills.
- A good understanding of Facilities Management, compliance and legislative requirements.
- A sound understanding of ANUK guidelines.
- Experience in debt management.
- Good verbal and written communication
- An up-to-date knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Strong IT skills including Word, Excel and Outlook
Abodus provides affordable and stylish student accommodation in the best student cities across the UK. Working for Abodus, you’ll be entitled to 23 days annual leave plus bank holidays, with additional days after 2 & 3 years’ service, as well as a pension scheme and a fun working environment with regular staff social activities for our teams to have just as much fun as our residents!
Job Type: Full Time, Permanent
Location: Newcastle Upon Tyne
Hours: 40 hrs per week
Job Types: Full-time, Permanent
Salary: £45,000.00-£48,000.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)
Experience:
- Management: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: One location
Application deadline: 28/02/2023
