account executive United Kingdom
The Football Association
Full Time
United Kingdom
10.56 - 12.04 GBP Today
Job description
We are excited to be searching for a Sales Account Executive to join our growing Club Wembley team. You will be responsible for managing, developing, and retaining relationships with Club Wembley box-holders by providing a quality membership service with an authentic, professional approach at all touch points.
The successful candidate will identify opportunities to improve the value proposition amongst Wembley Stadium box-holders and to create retention opportunities, and maximising ad-hoc hospitality sales revenue opportunities across all Concert & Option Events located at Wembley Stadium.
What will you be doing?
- Ensure that the Wembley Stadium box-holder services are delivered by owning and building excellent account management relationships with potential and existing box-holders.
- Ensure existing and potential Club Wembley box-holders receive a consistently excellent level of customer service in all interactions and that commitments are met, and expectations exceeded.
- Ensure high level management of box-holders day to day requirements.
- Identify potential leads, referrals, and upgrade opportunities with existing box-holders to enable future long-term sales
- Responsible for delivering in a fast-paced ad-hoc hospitality sales role by selling a quality product to corporate and individual clients across all Concert & Option events at Wembley Stadium.
- Individually manage all levels of the customer journey from point of purchase to pre-event communications.
- Identify new business opportunities through all routes to market and proactively follow and close leads to generate sales.
- Able to use and interrogate data to assist in decision making process, ensuring sound judgement is exercised at all times.
- Develop and maintain key relationships and keep accurate records of customer interactions and relevant information using the CRM system, ensuring compliance with GDPR at all times.
- Be present at event day and Connections events as and when required.
- Understanding of all Club Wembley products and intuitively know how to position them accurately depending on the customer profile.
- Work collaboratively with internal stakeholders in Hospitality Operations, Ticketing and Digital Technology to ensure the customer experience is consistently delivered at all touch points.
- Executes additional tasks as required in order to meet FA Group changing priorities.
- Comply with all company policies and procedures to ensure the highest standards of health, safety and wellbeing can be maintained.
- As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
What are we looking for?
Essential for the role:
- Proven experience and success in a fast-paced account management environment.
- Ambitious and driven to exceed service and retention KPI's and deliver performance beyond targets.
- Ability to deliver exceptional customer service and retain a professional approach in all situations.
- Resilient and tenacious with the ability and hunger to work well in a fast-paced sales environment.
- High level of numeracy.
Beneficial to have:
- Experience in sports, events or corporate hospitality sales environments.
- Excellent time management, organizational and follow up skills.
- Skilled in Microsoft 365 software including Excel, Word, PowerPoint and Outlook.
What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:
- Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season encouraging you to connect and learn with your colleagues and look after your mental health and wellbeing.
- Free, nutritious lunches, at Wembley Stadium and St. George's Park.
- Free private medical cover.
- A contributory pension scheme.
- An additional Thank You days leave, volunteering days as well as 25 days annual leave.
- A hybrid working model offering flexibility on where you work.
For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers
Our Organisation
The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game, from grassroots through to the professional game, and generates significant revenue to support investment into English football each year.
The FA oversees England international teams across men's, women's, youth and disability football, as well as running the National League System and FA Competitions including the Emirates FA Cup, Barclays FA Women's Super League, FA Women's Championship, and Vitality Women's FA Cup, and the world-class facilities of Wembley Stadium and St. George's Park, all with a purpose to Unite the Game and Inspire the Nation.
We currently work within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model and it may be adjusted in future if deemed necessary.
Your contract with The FA will specify a fixed location of either Wembley Stadium, St. George's Park or our Processing Centre, unless the role is advertised as a homebased contract. The contractual location of this role can be found at the top of this advert on our FA vacancy page.
The FA, For All, For You
Our equality, diversity and inclusion strategy forms an integral part of our long-term commitment to using our influence across English football to create a game free from discrimination.
https://www.thefa.com/-/media/thefacom-new/files/about-the-fa/2021/fa_a-game-for-all-strategy.ashx
A Game For All outlines three key strategic commitments – Lead the Change, Be the Change, and Inspire the Change – which will ensure tackling discrimination remains a core priority for English football for years to come.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.
The Football Association
www.thefa.com
Wembley, United Kingdom
Mark Bullingham
$500 million to $1 billion (USD)
501 to 1000 Employees
Non-profit Organisation
Sports & Recreation
1863
