Account Coordinator Remote
Job description
Want to work with an award-winning and quickly expanding company? We’re the leading website for outdoor holidays, making it a doddle to book camping, glamping and caravan sites all over the world, with over 5,300 to choose from.
Pitchup.com receives 33m annual visits and up to 7,500 bookings per day, with total transaction value 50% up compared to 2022 (a record-breaking year). So far £260m worth of holidays have been booked through us and we’ve helped 9m holidaymakers make their great escape. This year we launched our new mobile website, updating the look and feel and increasing conversion, with the desktop version soon to follow. The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday park sector.
You will join a nimble team of 70 based in 10 countries, all working from home, as we are a 100% remote business.
Our site has been featured in leading global media titles, such as BBC News, New York Times, Le Figaro, and more, and has been translated into 17 languages. We’re members of the Financial Times' FT1000 fastest growing companies in Europe and recently were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 3 years in a row.
We are recruiting for several Account Coordinators to join our friendly, multinational team. As a member of our Account Management team, you'll work alongside our campsite owners to help them set up their bookable listings, maintain their pricing and availability, and deal with any day-to-day queries.
You will be carrying out the below tasks:
- Help campsites owners set up their bookable listings by assisting in loading price, allocation, description and imagery.
- Assist campsites with enquiries
- Communicate regularly with our campsite list
- Maintain campsite account records
- Liaise with customer service on campsite-related issues
- Update images and videos
- Assist with other administrative tasks within the team
The candidate
We're looking for an articulate, organised, flexible individual, able to provide competent support to market managers and campsite owners. The successful candidate will meet the following criteria:
- Proven experience of managing B2B accounts in a fast paced (ideally e-commerce) environment
- Previous experience in telesales would be an advantage
- Experience of working with online portals or SaaS solutions
- Fluency or outstanding professional command of English
- Meticulous, organised and methodical
- Internet savvy and technologically astute - you will need to talk to campsite owners through our ‘manager portal’, which they will use online from wherever they are in the world. You should be a strong communicator - calm and composed in your approach and able to adapt your communication style accordingly.
- A natural ‘people person’ galvanised by great client feedback with proven experience giving an outstanding service
- Ability to troubleshoot independently
- Desire to play a part in the establishment of Pitchup.com as a modern, creative brand
- General administrative skills, as well as experience within a customer-facing sector
- Excellent communication skills and exceptional phone manner
Salary:
- £24,000 - £28,000 salary depending on experience + OTE bonus up to 7k per annum
Pitchup employee benefits:
- 25 days’ holiday, plus bank holidays (pro-rated for part-time employees)
- Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind
- Discounts including: gym memberships, sports equipment, Caffe Nero, Odeon cinema and various hotel and retail outlets
- IT equipment
- Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
- A work-from-home office equipment allowance
- Company away days
- Employee assistance helpline, in case you ever need someone to talk to, with access to get-fit programmes, nutrition advice, financial and legal advice and counselling
- Enhanced maternity and paternity leave
Read some of our latest press coverage
UK:
- https://inews.co.uk/inews-lifestyle/travel/uk-camping-campsites-august-bank-holiday-2022-availability-pitch-prices-1804816
- https://www.yumpu.com/en/document/read/67423068/camping-trade-world-issue-11/43
- https://www.farminglife.com/country-and-farming/international-womens-day-women-playing-key-role-in-growth-of-agritourism-study-finds-4055326
- https://www.thetimes.co.uk/article/storm-clouds-on-the-horizon-for-temporary-campsites-mg7nz5cv6
IT:
- https://vincenzochierchia.blog.ilsole24ore.com/2022/01/18/estate-2022-pitchup-turismo-glamping-gonfie-vele/
- https://www.vanityfair.it/gallery/tende-da-campeggio-facili-da-montare-da-portare-in-vacanza
US:
- https://medium.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861
- https://www.washingtonpost.com/travel/tips/camp-rental-utah-california-yellowstone/
- https://www.nytimes.com/2022/11/27/travel/love-or-leave-winter-on-the-cheap.html
ES:
- https://www.elmundo.es/viajes/hoteles/2022/06/23/62b2c84ffdddffd5758b45ef.html
- https://www.europapress.es/turismo/nacional/noticia-sector-camping-espana-preve-2023-cifras-record-reservas-pitchup-20230215125405.html
FR:
- https://www.lefigaro.fr/actualite-france/ces-commercants-contraints-aux-promos-pour-rassurer-les-vacanciers-20220808
- https://www.camping-car.com/nos-actus/27057-laissez-vous-tenter-par
N7UwlQcSqV
