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The Account Coordinator is responsible for planning and managing all details of the dedicated accounts assigned. Ensuring all vacated runs are covered by a driver, updating accurately our system and reporting all delays to customers.

• Maintain data entries specific to accounts, including pro bills, and progression
• Manage all assigned equipment for each account, scheduling maintenance as required
• Foster driver relationships for each account to ensure driver retention
• All driver disciplinary issues to be elevated to Supervisor/Operations Manager
• Provide Operations team with needed reports for assigned accounts
• Provide excellent customer service for assigned accounts, taking care of customer requests
• Ensure all driver trips are planned and confirmed for assigned accounts
• Ensure all driver paperwork is submitted and audited daily
• Track and Trace our drivers as required
• Plan and cross-train staff to help cover holiday requests on assigned accounts
• Continually strives to improve work processes, methods, environment, customer service, and personal/team performance
• Other duties as required

• Strong communication skills – must be able to effectively communicate with both drivers and customers both orally and written.
• Previous account management experience in transportation is an asset
• Strong attention to detail
• Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
• Ability to type up to 45 words per minute
• Familiarity with transportation and hours of service an asset
• Proven experience in handling multiple priorities
• Must be available to work overtime if the demand arises
• Strong leadership skills
• Cross border (US) paperwork experience considered an asset

• 
  Extended health and dental, retirement plans
• Paid personal days and sick days
• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.