Accommodation Advisor London, England
Job description
About us
UCL is a globally recognised Institution and one of the UK’s most successful Universities. The award winning Accommodation team sits within the UCL Estates division, and comprises of over 26 Halls that houses more than 6500 residents. The UCL Estate comprises over 200 buildings valued in excess of £2 billion, more than four million square feet of academic and non-academic space. The scale, variety and complexity of the estate are unparalleled in the sector. UCL Estates is responsible for managing the delivery of an Estate Strategy with a capital investment programme in excess of £1.25 billion over the next ten years, with projects ranging in scale, complexity and value.
UCL's award winning Accommodation Team sits within the UCL Estates division, and comprises of over 26 Halls that houses more than 6500 residents. UCL Accommodation has set out an ambitious new vision of becoming the leading provider of accommodation in the HEI sector; delivering and exceptional student experience and is embarking on new strategy to delivery this vision. Students create the communities.
Most of our Halls are close to campus in Bloomsbury, one of London’s most desirable neighbourhoods. We also have Halls in Camden and Victoria – exciting areas with their own quirks and treasures. Despite London’s expensive property market and the pressure on student accommodation, UCL’s prices are kept as low as possible and are amongst the cheapest in the area.
The team also works hard to enhance the experience of every student staying with us. We believe it’s everyone’s role in the team to help ensure that every resident in UCL Accommodation feels at home. We’re striving to provide every student with an experience as befits one of the world’s greatest universities in one of the most exciting cities on earth.
About the role
The position of Accommodation Advisor involves providing a "meet and greet" front-of-house service as well as supporting all back office functions, providing administration support on one designated site.
Additional responsibilities include supporting open days, intake days and departures as well as assisting day to day visitors, students and external contacts.
The successful candidate will provide a cheerful reception service to all students and visitors and will ensure that the highest level of customer service is maintained in addition to acting as a role model for excellent service delivery.
About you
Applicants should have good general education with sound literacy and numeracy skills. The ideal candidate will have previous experience of working in a similar customer facing role.
They will be required to provide cover between the hours of 8am-7pm, Monday-Friday and 9am -5pm Saturday. (Shift to be determined by Line Manager).
Summer period hours will be worked on a rota of five days in seven including weekends.
A more detailed job description and person specification can be accessed in the attached document.
What we offer
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
Hybrid Final Salary Pension Scheme
Cycle to work scheme and season ticket loan
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme
Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
