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JOB DESCRIPTION

JOB TITLE: Academy Site Assistant
DEPARTMENT: Academy Operations
REPORTS TO: Academy Operations Officer
LOCATION: Sir Jack Hayward Training Ground
HOURS: Casual Contract to include evening and weekend work
DATE: December 2022

We are Wolves; progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League, and was one of the

country’s most successful sides in the fifties and sixties. During a two decade spell the Black

Country’s most decorated side won three First Division titles and one of its four FA Cups.

Fast forward to 2022, three seasons at Molineux saw Wolves clinch the Sky Bet Championship
trophy with 99 points, followed by a seventh-place finish in the Premier League, which included
memorable wins over Manchester United, Tottenham Hotspur, Chelsea and Arsenal. The next
season saw the team complete a memorable double over the reigning champions, equal the
previous season’s seventh place finish and reach the quarter finals of the Europa League all as part
of the ‘longest season’ in league history, either starting before or finishing after all other teams.

But this post is about not what we have done, but what we will achieve next.

We take seriously our commitment to the safeguarding of children and adults at risk and to
ensuring that Wolves is free from discrimination and harassment.

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Job purpose

This role is key to the smooth and safe operation of the Academy site including our training and

matchday provision. The role will work as an integral part of the Academy Operations team, ensuring

that we provide a high-quality service to players, parents and site visitors.

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Key responsibilities

• An understanding of the general responsibilities towards the health, safety and welfare of all

• Assisting in the safeguarding of all players and staff

• To enforce the training ground rules and regulations and assist in the safe operation of the

• Be a key holder of information for spectators, visiting agents, scouts, guests etc.

• Be able to respond in a calm manner to any emergencies

• Follow briefings from Operational staff of activity and potential changes

• Be able to communicate and build relationships easily with departmental staff

• Support home and away players and staff where needed while maintaining a polite, confident,

• Be able to use initiative and work both individually and as part of a team

• Be able to use technology to observe rotas, planners and new calendar systems such as Team-

• Understand site risk assessments, fire marshals and site EAP if needed in an emergency

• Assist with external venues that the Academy use as training and game facilities

• All Academy site assistants will need to be able to use a radio and earpiece for communication

• Professionalism is required with correct kit worn and making a good impression for visitors

• Main Gate and Away team entrance gate liaising with teams and parents on arrival

• Pitch side monitoring and taking care of authorised guests, scouts, agents, and other club

• Monitor car parking onsite and at the school car parks

• Helping ensure all players get onsite and offsite safely via parents, taxis, or club driver

• Assist with chaperoning and monitoring players coming to and from external sites

General responsibilities

• Compliance with club policies

• Compliance with the club’s health and safety procedures

• Compliance with the club’s safeguarding policies

• To promote the club’s values

• To work consistently to embed equality & diversity into the club

• To undertake such other duties as may be reasonably expected

• To maintain professional conduct at all times

Safeguarding

• This role carries a specific safeguarding responsibility. This means that the post-holder is

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Key relationships

• Academy Operations Officer – 1 to 1 Line management and support

• Head of Academy Administration - 1 to 1 Line Management and support

• Academy Operations and Admin Team- build strong relationships with the Academy

• Safeguarding Manager

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Person Specification
Job Title: Academy Site Assistant

Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,
method or procedure, legal or regulatory frameworks etc

Essential

• A positive attitude towards professional development and their own learning

Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills
etc

Essential

• Prior experience of providing customer service

• Excellent communication skills

• Pro-Active ‘Can do Attitude’

• Experience of problem solving

• Able to work independently and as part of a team

General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working
etc

Essential

• Understanding of how to work safely with children and/or adults at risk and uphold generally

• Promote, adhere to and implement the club’s Equality Policy and to work consistently to embed

• Ability to multi-task and handle changes to plans and workload in a positive manner

• Possess communication skills that are clear, engaging and responsive

• Responsive and professional attitude

• Displays resilience with the ability to remain calm

• A flexible approach to work

• Strong team-working skills

• Shows initiative and has confidence in own ability

• Displays no prejudice when working with others

• A commitment to the aims, vision, and values of Wolves

• Ability to maintain confidentiality

• Ability to embrace change and innovation responding positively to new ideas
  

Experience: proven record of experience in a particular field, profession or specialism.

Essential

• Proven experience of working in a people centred environment

• Prior experience of providing customer service

• Excellent communication skills

• Working with children and/or adults at risk

• Experience of working in a Professional Football club or Sporting environment

• Experience of event management
  

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Qualifications: the level of educational, professional and/or occupational training required

Essential

• Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.

• Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves

Desirable

• Clean driving licence and own car

• Management or Administration industry recognised qualification
  

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