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Academy Customer Assistant - Learning Academy (30 hours)
Anticipated Start Date for Opportunity: 23/04/23

This is a Permanent position within the Manchester Academy & Recruitment Team.
Candidates will work 30 hours per week and must be flexible in their availability.
Although Working Pattern will be between Monday-Friday most weeks, candidates must be flexible enough to work weekends where required.
Work to be based under Manchester Market St store but location flexibility is key due to nature of role.
Internal Candidates MUST ensure they have the support of their Line Manager BEFORE applying for the role.

For an overview of the role, please watch the Becoming an Academy Customer Assistant (ACA) video: https://web.microsoftstream.com/video/5b22b28f-7e34-42e7-bb1e-3d6087e95755

Working Pattern:
Week 1:
Monday 10:00-18:00
Tuesday 09:00-17:00
Wednesday 09:00-17:00
Thursday 08:00-16:00

Week 2:
Monday 09:00-17:00
Wednesday 09:00-17:00
Thursday 08:00-16:00
Friday 10:00-18:00

Purpose:

To support the Academy Team Manager and Learning People Support Partner to deliver an outstanding academy learning service at all levels

Accountabilities:

Develop remarkable people – 50% of time spent

• Support the Academy Team Manager and regional stores to deliver successful regional recruitment at all levels
• Support coordination of all development programmes including employability schemes for customer assistants
• Plan, coordinate and deliver all My Welcome Customer Assistant Inductions in line with regional demand across the academy and Regional My welcome hubs
• Ensure all regional learning hubs and the academy facilities are maintained to a high standard
• Ensure all colleagues learning within an academy have a brilliant welcome and learning experience at all times
• Offer exceptional levels of service to all colleagues and visitors across the academy
• Delivering regional buddy upskilling where required
• Deliver upskilling to Induction facilitators in standalone hubs where required
• Listen and act on colleague feedback to make this a great place to work , with the support of BIG

100% accurate execution – 35% of time spent

• Complete all aspects of recruitment including MyHR, onboarding and peak activity to meet customer demand
• Support in coordinating and facilitating where required, business and regional sessions e.g. Product Academy
• Build key stakeholder relationships across Centre of Expertise, externally and Region
• Utilise digital tools to manage academy learning capacity

Drive high performance – 15% of time spent

• Act as subject matter expert for onboarding, My Welcome and recruitment
• Support the delivery and completion of Compliance Learning across the region
• Takes the initiative to suggest solutions and ideas to issues to drive continuous improvement

• Customers
• Colleagues
• Store Leadership
• BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Manchester, GREATER MANCHESTER, ENGLAND;

Manchester