AA Administrative Assistant Receptionist Abingdon, England
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About the job
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Location
About the job
Job summary
We are looking for a friendly, well-organised and adaptable AA Administrative Assistant Receptionist to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and Administrative staff working within Dalton Barracks.
The vacant post is a full-time position offering 37 hours per week. Requests to work flexibly and/or part time will be considered, taking into account business needs.
Does this sound like the role for you? If so, we would love to hear from you!
Job description
The Administrative Assistant Receptionist will work with the Practice Manager / Senior Nurse or Chief Clerk based within the Medical Treatment Facility (MTF). The post holder must be versatile with duties to include running/manning the reception when directed, maintaining data on Defence
Management Information Capability Programme (DMICP) managing General Practitioner (GP links), answering telephone queries, managing hospital appointments via the e-Referral (electronic) system, appropriately managing incoming and outgoing mail, scanning and other areas of administration as directed.
As the Administrative Assistant Receptionist, the post holder will have a major impact in promoting a positive image of the Medical Facility to patients and other users.
Person specification
Main details of the role include but are not limited to:
- Maintaining patient and staff confidentiality in accordance with Patient Confidentiality and Staff Confidentiality Protocols. To sign a copy of the former which lists Caldicott Principles; this copy is to be held by the Practice Manager (PM).
- Receptionist duties – First point of contact with patients and other Medical Treatment Facility (MTF) users, booking appointments, answering telephones and face to face queries.
- Supporting GPs/ANP (Advanced Nursing Practitioners) in the process of e referrals, following local protocol.
- Managing GP links for dependants including; Filing medical paperwork and Form FP5Bs (Lloyd George’s) as required ensuring that they are folded and sorted correctly as per Defence Primary Healthcare (DPHC) protocols.
Please refer to the attached Terms of Reference for a full list of duties.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Changing and Improving
- Working Together
- Managing a Quality Service
- Delivering at Pace
Benefits
- Learning and development tailored to your role
- A culture encouraging inclusion and diversity
- A Civil Service pension
- Free on-site parking
- Access to gym
Things you need to know
Selection process details
This job role may be suitable for hybrid working, which is an informal, non-contractual and voluntary arrangement, blending a balance of attendance in the workplace (your permanent duty station which is based on business assessment of where the work is best done) and working from home as a personal choice (if the role is suitable for this). If you are successful, any opportunities for hybrid working will be discussed with you prior to you taking up your post.
The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.
There will be no reimbursement for any travel expenses for the interview.
All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.
Please note the salary will be pro-rata where part time hours are undertaken.
The successful applicant will have contact with patients and service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, patients and service users. MOD policy remains aligned with the government position that vaccines are the best way to protect yourself and others from the risk of getting seriously ill/dying from COVID-19 and reducing the risk of spreading COVID-19 to others. We therefore encourage all our employees and prospective ones to be fully vaccinated against COVID-19 subject to any exemptions that may apply. Detail concerning the options available for vaccination against COVID-19, along with information on risks and side effects is available from: Coronavirus (COVID-19) vaccines - NHS (www.nhs.uk) to enable individuals to make an informed decision.
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical.
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
This vacancy is part of the A Great Place to Work for Veterans initiative, Making-the-civil-service-a-great-place-to-work-for-veterans
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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