A Improvement Advisor London, England
Job description
Main duties of the job
The post-holder will work across the whole Royal Free Business Unit and with staff at all levels. The ability to develop effective working relationships quickly will be key.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have the following skills and experience:
- Advising on quality improvement projects with good knowledge of the science of improvement
- Fantastic communication skills
- Project management and change management skills, combined with creativity and flexibility
- Credible both at the front-line and with senior leadership
- Values driven, focused on what matters most to staff, patients and populations
- Be a kind person who believes in collaboration.
If you believe you meet our criteria and would like to join the Royal Free at this time, we would be delighted to receive your application.
Working for our organisation
The QI team works across all 3 main sites. We are a dynamic and innovative team, who constantly collaborating together and meet weekly to support and learn from each other.
The Royal Free Hospital site has an ambition that all staff and patients feel included, safe and supported and much of our work in centres a round these priorities.
Working for your organisation:
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
JOB SUMMARY:
The Royal Free London NHS Foundation Trust approved the quality strategy in 2015. The aim of this strategy is to apply improvement science to build a culture of continuous improvement which improves patient safety, patient experience and staff experience.
The improvement advisor (IA) is a member if the central quality improvement (QI) team and provides leadership and operational management for aspects of the QI programme at Royal Free Site. The potholder will work with the senior improvement advisor, director of quality and site executive leads identify priority workstreams. It will then be the role of the improvement advisor to provide support to these improvement projects and QI coaches. As a small team it is highly important that there is a strong emphasis on working flexibly in order to achieve priorities at the time.
This role will require a blend of science of improvement knowledge, project management skills and excellent stakeholder engagement skills to ensure the programme is considerate and additive to existing work taking place.
In addition to advising on priority improvement workstreams, our Improvement Advisors are key members of the quality improvement (QI) faculty. Each Improvement Advisor will contribute to developing and delivering training programmes as well as our wider learning system.
Key accountabilities:
- Shape & lead on delivery of priority improvement projects.
- Support the development of QI in line with the Trust’s plan, and in demonstrating the impact of improvement work
- Supervise and mentor of quality improvement coaches
- Champion, inspire and promote the development of a culture of continuous improvement
- Provide leadership on complex and high profile improvement work
- Provide expert advice on improvement methodologies including the use of data
- Contribute to capability building in improvement science and developing learning systems through being a member of the improvement faculty
- Identify and facilitate improvements appropriate for rolling out in other areas
- Ensure patients are at the centre of QI work and play a pivotal role in improvement
- Develop and maintain effective working relationships with a wide range of stakeholders, including senior stakeholders, across the group and external to the group.
- Contribute to developing and implementing systems and processes for tracking organisation wide QI work
- Contribute to the analyses, reporting and performance management of QI projects across the organisation
- Improvement Advisor for QI projects of significant organisational priority at group level. Provide improvement teams with technical improvement knowledge and direction.
Key working relationships
- Director of Quality
- Clinical Standards and Innovation Committee
- Group Executive Committee and Local Executive Committees
- Hospital unit executive directors, including nominated Executive leads for Improvement in each operating unit
- Divisional management teams, including operations managers, directors and matrons
- Strategic QI external partner - IHI
- Site based improvement advisors and central team improvement advisors
- External stakeholders, including Improvement leads in local and other NHS trusts
- Ward managers, departmental heads, clinicians, non-clinical staff
- Patients and carers
- Analytics team
- CPG team
- Governance, risk and complaints managers
- Patient experience team
- Service transformation team
- Organisational Development Consultant for transformation & quality and Deputy Director of ODLD
- Staff and leaders of all disciplines and all banding
MAIN DUTIES AND RESPONSIBILITIES
- Royal Free World Class Values and Furthering the Trust’s Governing Objectives
- The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
- Welcoming all of the time
- Confident because we are clearly communicating
- Respected and cared for
- Reassured that they are always in safe hands
- The post-holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
- The post-holder will take a leadership role in World Class Care within the hospital unit ensuring that staff maintain world class care standards through role modelling and accessing training.
- The post holder is required at all times to promote the Royal Free London NHS Foundation Trust’s governing objectives and participate in achieving relevant aspects of the Five Year Plan: Excellent outcomes for patients; Excellent experience for our patients, staff and GPs; Excellent value; Full compliance; A strong organisation
- The post-holder’s role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.
- To act as an internal organisational expert on the use of data and measurement for improvement
- To provide expert advice and where necessary, leadership, to staff at all levels in the organisation on using data and measurement for improvement (from Executive to front line services level).
- To coach QI sponsors, QI coaches, clinical and service directors and other directorate staff on analysing and interpreting data for improvement. This will involve reviewing complex macro, meso and micro data sets and formulating and amending strategies where there may be more than one course of action.
- To promote and support the publication of Trust QI work using data for improvement.
- To teach on using data for improvement at a variety of forums in the
- To support the development and deployment of the QI strategy, supporting the Executive team
- To support the development of improvement priorities on annual basis for the Trust.
- To support directorates integrating QI into their service delivery.
- To engage with a wide range of internal and external stakeholders to shape the QI strategy.
- This role may involve presenting highly sensitive or complex information to groups of staff where there may be barriers to
- To manage and support projects, or groups of projects, that fall within the Trust’s portfolio of high priority QI activities
- To provide high level improvement expertise, leadership and coaching as required to project teams, QI sponsors and any other stakeholders involved in high priority improvement work.
- To assist senior management to design and embed a structure to allow high priority improvement projects to be supported and thrive within existing infrastructure.
- To advise and design any specialist learning events that may be required to facilitate the progress of the QI projects.
- To attend project team or any other meetings relevant to the delivery of the project’s aims.
- To monitor progress of high priority projects and collaborate with relevant internal and external stakeholders to ensure progress in improvement work is maintained.
- To collate and present information relating to the progress of these projects at numerous internal and external forums and meetings.
- To help improvement project teams to promote and publish work being undertaken
- To ensure that project plans are kept updated and regular reports provided to the work- stream group meetings and/or project leads.
- To act as a key day-to-day communication link between frontline projects and the Royal Free QI team.
- To assist publication of
- To act as a member of the Trust’s internal faculty for teaching improvement science
- To teach improvement science at a number of internal and external training events as required.
- To co-produce teaching materials and agendas for training events.
- To help support the rollout of QI skills building within the organisation.
- To assist in the development of in-house training packages on Quality
- To represent the Trust QI Programme at internal and external events
- To coordinate, create and present material on the QI programme or any of its constituent parts at internal or external training events, conferences or awards as required.
- To collaborate with local QI project team members as required to prepare and present any of this content.
- Support the tracking the benefits realisation of quality improvement
- Embed the process of registering, tracking and reporting of QI projects within the hospital units/divisions and into the hospital unit and trust’s governance mechanisms.
- Embed the process by which divisional teams manage their QI resources
- Work with senior improvement advisors and key stakeholders to understand the return on investment of priority projects
- Ensure patients are at the centre of QI work and play a pivotal role in improvement
- Work collaboratively with the patient experience team to ensure patient, carer, community engagement in improvement
- Encourage and support staff to ensure patients are at the centre of QI work
- Deliver training for patients and include patients in QI work where appropriate
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Educated to post-graduate degree level or equivalent
- Management qualification or equivalent experience
- Qualification in the science of improvement
- Evidence of continuing professional development
Desirable criteria
- Coaching qualification
- Project management qualification or equivalent experience
- Clinical registration
- Qualification in facilitation, training or teaching
Experience
Essential criteria
- Experience in the application of improvement science methodologies within a healthcare setting
- Experience or leading and participating in change
- Experience in the delivery of training, education or facilitation
- Experience in multi-disciplinary group facilitation/training/ education
- Experience in managing projects
- Experience in mentoring/coaching in improvement methodologies
- Experience in using data and measurement for improvement
- Experience working with senior leaders
Desirable criteria
- Experience in carrying out and writing up research
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK. Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based system threshold.
- If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
