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Job Summary

Salary: £30,420 + Discretionary annual bonus and great benefits

Shift Pattern: 4 on - 4 off

Our mission is to transform the way people buy and sell used cars and make buying or selling a car no different to buying any other product online today.

As a Delivery Specialist you are responsible for creating a delivery experience that our customers love, ensuring great quality and acting as ambassadors for the Cazoo brand.

You're forward-thinking and hardworking, a phenomenal communicator, a quick problem solver and possess the know-how to get the job done.

In return you'll have the opportunity to work at one of the UK's most exciting start-ups, helping us to delight customers every single day in a job that's full of energy and purpose.

We'll provide all of the training that you need including accreditation to drive our single vehicle transporters and immersion into our customer service mindset and brand ethos.

What you'll be doing

• Delivering vehicles to customers in their chosen delivery slots, using our optimal route planning software then safely loading vehicles from/to the transporter
• Providing extraordinary customer service including timely communication to keep customers informed of progress and then craft a truly memorable moment when presenting their vehicle as well as dealing positively and effectively with customer questions and queries
• Completing accurate quality assurance checks on all vehicles to maintain high standards, ensuring any damage is noted before and after loading
• As a business that strives to meet customer needs our deliveries are seven days a week, including early starts and late finishes. Shift patterns reflect these requirements, but we'll always ensure appropriate rest and down-time.

What you need

• Excellent communication skills with prior experience of successfully operating in a customer facing role or environment with enthusiasm and charm
• A great eye for detail and a focus on quality, taking pride in your work
• Confident driver with a full UK driving license (no disqualifications in last 10 years and no more than 6 points currently)
• Physical ability to load and unload, enter and exit vehicles
• Good decision making and problem-solving ability, able to think on your feet with a can-do attitude
• Wants to work as part of a collaborative and close-knit team
• C1 Driving License

The benefits

We offer a competitive, guaranteed wage with a range of benefits including up to 10% bonus, paid holidays, share options, healthcare, pension, perks, training and development and promotional opportunities.

You'll be out on the road meeting new people every day and get to work with a super team.

Further info

Founded in 2018, Cazoo is backed by leading investors and has a highly experienced team, led by Founder & CEO, Alex Chesterman OBE.

Our selection process will typically involve a chat on the phone followed by face to face interviews and assessments where you'll have a chance to meet some of the team. Our interview process is built around understanding your experience, personality and potential, not making you sweat or catching you out.

We are an equal opportunity employer and we value diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.