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[EN]GAGE is home to our state of the art sport and fitness facility. It is open to members, students, staff and the public to provide an inclusive, fun and welcoming experience. Based in our Sighthill campus, [EN]GAGE offers a fitness suite featuring a range of equipment including resistance and cardio machines, treadmills and free weights, a performance area to help you achieve your strength and conditioning goals, fitness studios, a sports hall for badminton, basketball and much more. To find out more about the [EN]GAGE sport and fitness centre click here.

The role

We are seeking 4 Fitness Attendants who will be dedicated to providing a superior customer experience as a first point of contact and who will play a crucial role in ensuring the overall cleanliness and upkeep of our centre. As a vital member of our team, you will contribute to the day to day duties required to ensure our customer journey is of the highest standard, inclusive and welcoming.

Weekly rotating work pattern: 7:15am - 3:00pm and 2:30pm - 10:15pm

Who we are looking for:

We are seeking customer service-oriented Fitness Attendants to join our team. The ideal candidates will have excellent communication skills, both verbal and written, and a proven track record of providing exceptional customer service. Ideally, we are looking for people who thrive in an active environment and possesses an energetic, confident demeanour. The following experience is required:

• Previous customer service experience in a customer facing environment, reception/office-based/ gym front of house.
• Experience in cash handling.
• Demonstrated outstanding customer service skills.
• Excellent interpersonal and communication skills.
• A passion for sports and fitness.
• Ability to work within a team in a reliable, flexible, and adaptable manner to complete daily duties around the centre.
• Flexible approach to evening and weekend working and working additional shifts to cover holiday and sickness when required.

To know more about this exciting opportunity, please click here to view the role profile.

Benefits we offer

Salary: £20,547 - £22,662 Grade 2

Join us and you will find that we offer support and recognition wherever due, as well as fantastic benefits such as an attractive pension with employer contributions of 20.8%, a minimum of 36 days holiday and annual pay reviews.

There are professional development opportunities, discounted access to onsite sports facilities and a wide range of other staff discounts. For more information about our wide range of benefits, please click here.

Additional information:

Closing date: 2 May 2023

Interview: wc 8 May 2023

Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status. Please see here for more information.