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3rd Line Technical Support Specialist Hemel Hempstead, England

Full Time Hemel Hempstead, England 24000 - 41107 GBP ANNUAL Today

Job description

3rd Line Technical Support Specialist

Job Req ID: 15766

Posting Date: 15 May 2023

Function: Engineering

Location: Cedar Walk, Hemel Hempstead, United Kingdom

Salary: Competitive + great benefits

Why this job matters

In this role, you will be working within the Defence space within the Representative Test Environment (RTE) providing support and through life maintenance of the RTE systems. Initially working with Project managers and Designers to take the systems through the Acceptance Into Service (AIS) process and bring them under the support of the RTE Team.

Once under the support of the RTE team you will be responsible for the day-to-day upkeep and maintenance of the systems. You will also work closely with the Release Management and Testing teams to maintain a patch current service.

This role will be based in Hemel Hempstead.

What you’ll be doing

As part of the strategy to fulfil the contractual obligations to provide an RTE collaborative working between different teams in the business is essential
Define and develop policies that enable the successful acceptance into service of complex and secure systems and create tailored documentation to enable the through life management of these technical solutions
Undertake any provided bespoke training to develop skills and understanding to support you in your day-to-day duties. A proactive can-do attitude is required to help drive the team forward to provide a professional service to the business unit
Compliance with JSP604 and JSP440 (Defence Networks Governance) will ensure accreditation of the RTE is gained and maintained
Coaching, mentoring, and supporting other team members, providing feedback where appropriate within the team to ensure that everyone is included within the team.

Essential skills

Troubleshooting

Network Delivery

Network Configuration

Technical Documentation

Issue Resolution

What we would like to see on your CV

Ability to work collaboratively with numerous key stake holders will ensure a timely Acceptance into Service of the accredited bespoke technical solutions to the RTE Team
Ability to use appropriate technical knowledge and abilities to provide through life cycle administration, support, management, and development of our Defence Sector RTE
Experienced in the use of ITIL tools and techniques to drive improvement activities, is commercially aware and understands business rationale for such improvements.
The successful candidate must be willing to undergo Government Security Clearance to DV level, which requires residence in the UK for a minimum of 10 years and be a UK National. It would also be desirable if the successful candidates holds a current valid SC level clearance

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Competitive salary
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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