3rd Line Support Engineer West Bromwich, England
Job description
3rd Line Support Engineer
Are you an experienced and ambitious IT professional looking to take your career to the next level? Do you have a passion for technology and a desire to help others?
If so, we have an exciting new career opportunity for you!
At Sharp IT Services, we're currently seeking a 3rd Line Support Engineer to join our team in Birmingham - hybrid working available!
Key Responsibilities
As a key member of our support team, you'll be responsible for providing expert technical support to our clients, resolving complex issues and delivering outstanding service. You will also have the opportunity to act as a mentor to our junior support analysts and apprentices. This includes:
- Owning, updating and progressing big impact tickets, ensuring the client is confident their issue is investigated and actioned.
- Being professional, positive and friendly when communicating with all colleagues and clients.
- Taking an active role in personal and team development to increase technical proficiency and increase productivity.
- Meeting Key Performance Indicators to maintain a high standard of service across Sharp IT.
- Picking up 1st or 2nd line work when the team gets busy.
Skills and Qualifications
- A friendly, personable and professional attitude.
- A minimum of 3 years of experience working with IT or providing IT Support.
- In-depth knowledge of Microsoft Cloud technologies (365 and Azure).
- Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
- Advanced knowledge of Virtualisation, Networking (Firewalls), Servers (Hyper-V) and Cyber Security.
- Excellent understanding of Antivirus Software and backup issues.
Benefits
- 23 days of holiday, rising to 26 days + bank holidays
- Private healthcare and life insurance
- Dental and critical illness cover
- O2 discounts
- Study support
- Discounted gym membership
Do you have what we’re looking for? Please apply with your latest CV and we’ll be in touch.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in West Bromwich
