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Our 3rd Line IT Infrastructure Manager will manage a team of 2nd and 3rd Line Infrastructure support experts, to ensure the support and delivery as part of the overall Enterprise Managed Services Technical Services remit. This remit underpins the shared services support model, consultancy to internal and external customers, design assurance and training & knowledge sharing with upstream support teams.

You will be responsible for maintaining appropriate skills within the team to support existing and new customer requirements in line with the EMS Service Catalogue and portfolio.

1. Effective management of geographically disperse technical teams to deliver successful technical resolutions to complex customer issues
2. Working closely with a wide range of internal and external stakeholders and customers to understand their requirements and build an effective working relationship to ensure the smooth running of contracts
3. Management of team workload and deliverables to meet key performance indicators
4. Participating and contributing to continuous improvement and coaching plans within the team
5. Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions

Data Center Infrastructure

Cloud Computing

Systems Integration

Incident Management

IT Infrastructure

1. Highly customer focussed with a drive to provide proactive, pre-emptive and best in class service
2. Background in server operating system and management, Windows and Linux Unix
3. Experience of virtualisation, cloud technologies, Azure and AWS
4. Experience of backup, replication and recovery technologies as well as disaster recovery and business continuity
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.