3rd Line Data and Storage Team Manager Belfast, Northern Ireland
BT
Full Time
Belfast, Northern Ireland
10.56 - 12.04 GBP Today
Job description
3rd Line Data and Storage Team Manager
Job Req ID: 14557
Posting Date: 21-Apr-2023
Function: Business Services & Operations
Location:
Riverside Tower, Belfast (N.I), United Kingdom
Salary: Competitive salary with great benefits
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
Why this job matters
Our 3rd Line IT Infrastructure Manager will manage a team of 2nd and 3rd Line Infrastructure support experts, to ensure the support and delivery as part of the overall Enterprise Managed Services Technical Services remit. This remit underpins the shared services support model, consultancy to internal and external customers, design assurance and training & knowledge sharing with upstream support teams.
You will be responsible for maintaining appropriate skills within the team to support existing and new customer requirements in line with the EMS Service Catalogue and portfolio.
What you’ll be doing
1. Effective management of geographically disperse technical teams to deliver successful technical resolutions to complex customer issues
2. Working closely with a wide range of internal and external stakeholders and customers to understand their requirements and build an effective working relationship to ensure the smooth running of contracts
3. Management of team workload and deliverables to meet key performance indicators
4. Participating and contributing to continuous improvement and coaching plans within the team
5. Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
2. Working closely with a wide range of internal and external stakeholders and customers to understand their requirements and build an effective working relationship to ensure the smooth running of contracts
3. Management of team workload and deliverables to meet key performance indicators
4. Participating and contributing to continuous improvement and coaching plans within the team
5. Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
Essential Skills
Data Center Infrastructure
Cloud Computing
Systems Integration
Incident Management
IT Infrastructure
What we would like to see on your CV
1. Highly customer focussed with a drive to provide proactive, pre-emptive and best in class service
2. Background in server operating system and management, Windows and Linux Unix
3. Experience of virtualisation, cloud technologies, Azure and AWS
4. Experience of backup, replication and recovery technologies as well as disaster recovery and business continuity
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years
2. Background in server operating system and management, Windows and Linux Unix
3. Experience of virtualisation, cloud technologies, Azure and AWS
4. Experience of backup, replication and recovery technologies as well as disaster recovery and business continuity
5. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
Benefits of working for BT include:
- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
