2x Resolution Officer

2x Resolution Officer Bolton, England

Bolton at Home
Full Time Bolton, England 10.56 - 12.04 GBP Today
Job description

Job reference
BH000523
Date posted
17/05/2023
Application closing date
31/05/2023
Salary
Grade 3 - 24,195-27,356
Package
Permanent Full Time (36 hours)
Contractual hours
36
Basis
Full time
Job category/type
Blank
Job description


What is the purpose of the role?

The Resolution Officer is the first point of contact for customers who need to report anti-social behaviour and tenancy issues. Resolution Officers assess each case to advise, sign-post and to see if an early resolution can be reached.


Why is the role important?

The Resolution Officer will be responsible for responding to cases initially and take action where an early intervention pre-enforcement approach or sign-posting could lead to a successful resolution and prevent escalation. The early intervention with support can ensure cases are managed appropriately with a quick resolution for customers where possible.


We’re current hiring for Resolution Officers


Ready to play your part? View the Role Profile Here


All offers of employment will be made at the starting point of the relevant pay grade. Annual pay incremental rises will apply until the maximum increment point of the grade*.

  • Pending pay review in April 2023

2x Resolution Officer
Bolton at Home

www.boltonathome.org.uk
Bolton, United Kingdom
Robert George Allen
$25 to $50 million (USD)
501 to 1000 Employees
Unknown
Civic, Welfare & Social Services
2002
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