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2nd Line Support Analyst
Gerrard's Cross (remote)
£30,000

2nd Line Support Analyst required to join UK leading supply chain management company who provide solutions for some of the world’s biggest brands such as M&S, ASOS, John Lewis and River Island. They are focused on providing cutting-edge technology to their clients for the ultimate logistics and freight forwarding services.

Some of what you will be doing:

• Providing specialist technical support and assistance in line with SLA’s
• Working with the wider team supporting 1st line technicians
• Proactively managing, co-ordinating and prioritizing tasks to resolve technical incidents and service requests
• Maintaining operational and technical documentation to agreed standard

Ideally, your skills and experience will include:

• 2+ years providing technical support in a service desk environment

• Excellent knowledge of Active Directory
• Experience in Office 365 packages
• Good knowledge of Windows10/Citrix
• Excellent communication skills