2nd Line Support Analyst

2nd Line Support Analyst Remote

TechNET IT Recruitment Ltd
Full Time Remote 30000 GBP ANNUAL Today
Job description

2nd Line Support Analyst
Gerrard's Cross (remote)
£30,000

2nd Line Support Analyst required to join UK leading supply chain management company who provide solutions for some of the world’s biggest brands such as M&S, ASOS, John Lewis and River Island. They are focused on providing cutting-edge technology to their clients for the ultimate logistics and freight forwarding services.

Some of what you will be doing:

  • Providing specialist technical support and assistance in line with SLA’s
  • Working with the wider team supporting 1st line technicians
  • Proactively managing, co-ordinating and prioritizing tasks to resolve technical incidents and service requests
  • Maintaining operational and technical documentation to agreed standard

Ideally, your skills and experience will include:

  • 2+ years providing technical support in a service desk environment
  • Excellent knowledge of Active Directory
  • Experience in Office 365 packages
  • Good knowledge of Windows10/Citrix
  • Excellent communication skills

2nd Line Support Analyst
TechNET IT Recruitment Ltd

www.technet-it.co.uk
Milton Keynes, United Kingdom
Shayne Simpson
$5 to $25 million (USD)
1 to 50 Employees
Company - Private
HR Consulting
2001
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