2nd Line IT Support Analyst Woking, England
Job description
Open the door to your career journey!
Are you a talented IT Support Specialist who is looking to grow and be inspired?
Do you have experience in a service desk environment and enjoy providing technical support to users?
Join the Shared Service IT Department, and be our new IT Support Analyst! Enjoy a role that will allow you to make an impact and a collaborative culture that will help you build a successful career you can be proud of!
What you would do as our 2nd Line IT Support Specialist
We are looking for someone who will support of ~50 users at our location in Woking, providing first and second level support to computer system users, answering questions or resolving computer problems for clients in person, via telephone, or from remote location. You would have exposure to enterprise networking, world-class technologies, and collaborate in a global community.
Reporting to the UK IT Service Desk Manager, you would:
- Provide day-to-day support of all end-user hardware, software, and accounts/access
- Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face
- Work within transactional ticketing system, documenting incidents and resolutions keep users updated of status. Ensure the process of escalating tickets is followed
- Coordinate and deploy the daily work of contracted services to ensure efficient remedy of Help Desk support requests
- Be responsible for assisting and informing the purchasing process, configuring, and installing new devices, and assisting with inventory management
- Deploy computers to new users and for replacements when needed
- Monitor and manage the security of client systems
- Perform ad-hoc training for end users in the proper use of hardware and/or software
- Work with the wider UK IT Support Team in relation to end user support at other UK sites, along with project work
The skills and experience you need
We are looking for someone who:
- has worked in a service desk environment, and/or providing hands on technical support and has experience of remote support work
- Has experience supporting and maintaining: Microsoft Suite of Products (OS, M365, etc.), General Network troubleshooting, Computer Hardware and Peripherals, Common Application Packages (PDF, Citrix, browsers, etc.), VOIP, security solutions, Printers, VPN Solutions and File Shares
- Knows the Server operating systems in use (MS Server 2019) and the Desktop operating systems in use (MS Windows 10 / 11)
- Has previous experience of VMware and Hyper-V
- Has experience with MDM solutions
- Has experience and high comfortable level of working within Microsoft Active Directory, Video Conferencing solutions and Telecom solutions
- Has worked with Dell Hardware platforms
- Has worked in an ITIL Service Desk environment
Ideally, you have worked directly with end users in an office environment and had exposure to ERP systems. You are a problem solver, can multi-task and enjoy working in a team.
What we have to offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills
- A competitive salary and incentive schemes
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!
- A strong culture that unites us across geographies, divisions and brands!
We review applications regularly, so don’t wait and APPLY NOW!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, please contact our Talent Acquisition team.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Work Location: One location
