2nd Line HBB Support Specialist (WFX) Remote
Vodafone
Full Time
Remote
10.56 - 12.04 GBP Today
Job description
Description
The Network Operations Technician is responsible for providing monitoring, operation and management of efficient and effective networks services fulfilling the Vodafone Strategy and carries out administration activities.The Network Operations Technician performs tasks to provide clear support to monitoring network nodes, execute event/incident management, configuration, escalation, release and deployment and 3rd party management activities, ensuring a high quality, reliable network service is available to our customers.Typically reports to the Network Operations Manager or Customer Operations Manager.
Job Responsibility
- Good understanding of network operations procedures to deliver assigned tasks related to project initiations, system requirements, incident management and cost base management;
- operational excellence;
- preventive maintenance, PW, acceptance tests;
- Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit);
- Provides transactional services using clear communication for end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
- Exchanges information to enable delivery of assigned tasks in line with process;
- Provides consistent advice for certain processes including planning, scheduling, implementing and testing new services, new features and network expansions;
- Performs assigned duties related to ensuring the availability, performance and scalability of the network systems and consolidation of Service Assurance function for IT and Networks;
- Provides support to maintain solid relations with vendors and partners;
- Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Skills
Network Access Technology
Monitor and Diagnose
DevOps
Service and Delivery Management
Automation and Robotics_2022
Cloud_FRHR
Security
Digital Enablement
Maintain and Repair
Networks and Connectivity
Business Continuity
Mobile and Network Security
Implementation and Integration
Customer Service /Resolution
Risk Management and Disaster Recovery
Complexity Management
Data Analytics and Insights
Virtualisation
Infrastructure Management
Vodafone
vodafone.com
Newbury, United Kingdom
Nick Read
$10+ billion (USD)
10000+ Employees
Company - Public
Cable, Internet & Telephone Providers
1982
