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To avoid missing out on this opportunity, we recommend that you apply as soon as possible as we will close when the positions have been filled.

Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.

At Mott MacDonald we are committed to our employees and their growth, and our People Program is our investment in your success. If you join Mott MacDonald there will be opportunities for you to progress to specialist IT roles in applications management, software development, networking, cloud technologies or security.

Working as a Graduate IT Service Desk analyst you will be the first point of contact for all employees seeking to resolve IT issues. Speedy and intelligent resolution of IT incidents is the key to ensuring that Mott MacDonald can deliver on its promises to its clients.

Key Duties and responsibilities

• Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues.
• Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
• Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees.
• Continually update the knowledge base to reduce resolution times for future incidents.
• Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
• Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
• Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance.

We are looking for committed and motivated graduates with a genuine passion and a desire to make a difference in the world. If this describes you, apply today to launch your career at Mott MacDonald.

To be eligible for this opportunity, you will have less than 12 months relevant experience and have a degree or are expected to achieve one of the following (or similar) degree disciplines:

• Computing and IT
• Computer Studies
• Information Technology
• Technology and Systems
• Cyber Security
• Data Science

In your application you should be able to demonstrate your interest in the role and working at Mott MacDonald through relevant experience, such as studying relevant modules, or previous work experience.

We are looking for graduates with the following characteristics:

• Passionate about Technology
• Logical and analytical approach to solving problems.
• Ability to use your initiative to undertake tasks efficiently and independently.
• Excellent verbal communication skills, which allow you to confidently liaise with clients and team members.
• Excellent written communication and attention to detail
• Customer Service Skills

As we want the best people for the role, we support flexible working. Please ask us at interview stage about any flexibility you may need.

About your development

A graduate position should be more than just a job. We know this and so do you. That’s why with our graduate roles, we aim to give you the experience and technical knowledge you need to progress your career.

From the moment you join us, you’ll receive the training you need. You will be assigned a mentor who will support you on your journey to gaining professional recognition within your chosen discipline

What else is involved?
You’ll be enrolled onto Accelerate Your Future, a structured three-year soft-skills development programme alongside all of the other graduates in your cohort across our Europe & UK region. In partnership with Cappfinity, a global leader in talent mobility, we have identified the skills that drive success amongst early career talent within Mott MacDonald, and have designed a learning experience to enable you to develop these skills delivered through a mix of residential events, classroom-based learning, virtual webinars, and group challenges. Also giving you the opportunity to network and meet other graduates in your cohort.

We understand that each person’s career goals vary, therefore we tailor make each individual’s development journey to suit them. With our vast library of e-learning courses available to you, you can choose which direction you want your career to go in.

You will have the opportunity to make a difference; learn more about our Social Outcomes and the difference we can make!

Did you know that Mott MacDonald are Work180 accredited – which means we actively support and encourage women to join our work force!

You’re probably wondering what else is on offer. Join us, and you’ll get:

• Biannual salary reviews: we believe that hard work should be rewarded and recognised. Therefore, for the first three years of your career with us, you’ll have biannual salary reviews.
• A competitive salary: in addition to biannual reviews, we will ensure that you’re given a salary that matches the current industry standard.
• Contributory pension up to 7% of your salary: we have the best people on our team, and we like to look out for them. With our support, you’ll have all the advice and options you need to be able to invest in your future.
• A flexible benefits scheme: our company is made up of a range of different people and we understand that different people want different things. That’s why with our flexible plan, you’ll have the ability to manage the range of benefits we have on offer, to suit your specific needs.

Our social side
Being part of Mott MacDonald means more than just work, there’s a huge range of fun and exciting things that you can get involved in.

From the moment you join us, you’ll have the opportunity to expand your social and professional network, whether it’s meeting other graduates or joining forces with other members of staff from around the company at our annual sports day. Each of our offices have a sports and social committee which will give you the chance to be part of a variety of sports, social and charity events. We’re committed to promoting a strong culture of social responsibility and encourage our staff to play active roles in the local community.

It's worth noting that sports and social committees tend to vary from office to office, so as well as getting involved in what’s already on offer, don’t be afraid to suggest new events or initiatives that you think could be a great addition.

It doesn’t stop there. As well as events, you’ll also have access to discounts on cinema tickets, travel, fashion, utilities and much more as part of our company benefits which you can take advantage of the moment you join.

Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

More about Mott MacDonald
We’re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence

65913BR

United Kingdom

England - North East

Consultancy

Corporate Services

Europe and Central Asia

Corporate services