1st Line Support Engineer

1st Line Support Engineer Remote

360 Resourcing Solutions
Full Time Remote 22000 - 28000 GBP ANNUAL Today
Job description

1st Line Support Engineer

Fully Remote

£22,000 - £28,000 DOE

They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue.

Primary responsibilities:

  • Answer helpdesk calls
  • Help customer with 1st line issues such as password reset
  • Setup of hardware i.e. printers, mobile phones, desktops, laptops
  • Create email accounts and other cloud services
  • Work as part of projects to rollout anti-virus and other security software where required
  • Creating tickets on PSA
  • Creating quotes
  • Remote support for customers
  • Onsite support for 1st line tasks such as setting up desktops/laptops

Desirable skills / Personal qualities:

  • Quick learner
  • Confident and professional on phones and in person
  • Some IT knowledge a plus
  • Good communications skills
  • Work of own initiative
  • Ability to work logically when faced with IT issues

1st Line Support Engineer
360 Resourcing Solutions

talos360.co.uk
Warrington, United Kingdom
Janette Martin
$5 to $25 million (USD)
51 to 200 Employees
Company - Private
HR Consulting
2009
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