1st Line IT Support Bath, England
Job description
A UK Top 100 Professional Services firm who are looking for a 1st Line service analyst to join their team. Our client is big on employee progression, so this role offers an annual promotion programme, access to learning & development tools and career conversations/appraisals PLUS a salary of up to £27,000.
The role will require someone with excellent communication skills, both written and verbal alongside a friendly and positive attitude as you will be the first point of call. Ideally the perfect candidate will have experience within a similar role.
What experience are we looking for?
· Ability to determine a customer’s issue and carry it through to resolution.
· Strong teamwork skills to collaborate with other members of the Service Desk team and aid in resolving tickets.
· Good administrative skills; including maintaining asset registers, requesting purchase orders, and managing financial cost information.
· Proficient in recording accurate technical and procedural documentation.
· Experience in equipment procurement processes.
· Good technical knowledge within IT Support
· Valid UK Drivers Licence as this role may require occasional site visits to support their other offices.
If you are interested in learning more or would like to apply to this growing firm get in touch asap!
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Work from home
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Bath: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Bath
