1st and 2nd Line Support Engineer

1st and 2nd Line Support Engineer Chatham, England

Ramsdens Financial Ltd
Full Time Chatham, England 25994 GBP ANNUAL Today
Job description

Job Title: 1st & 2nd Line IT Support Analyst

Reports to: IT Manager

Location: Maidstone / Chatham area

Salary: Up to £25,993.50 depending on experience

Here at Ramsdens we provide financial and retail services to the public and across the UK from our 155 shops online. Our team is expanding along with our expanding branch network and so we are seeking an energetic and enthusiastic person to join our team in support of our network. The role encompasses both 1st and 2nd Line support providing an exciting opportunity to service support cases but also the commissioning of new branches requiring travel as the case needs. You will work from home but with a work base of our branch in Maidstone where you will be responsible for regional IT assets and configuration activities.

If you are looking to join a PLC AIM listed Company with great career prospects whose core values are 'Trusted', 'Open' and 'Passionate' then apply today.

  • Summary of Main Tasks:
  • To report to the RFL IT Support Manager.
  • To analyse and resolve day to day technical problems in support of the RFL.
  • To log all support calls and prioritise them accordingly.
  • To progress project work as allocated by the IT Support Manager.
  • To maintain currency on all Ramsdens systems.
  • To escalate issues to the IT Manager.
  • Ensure that departmental SLAs are achieved.
  • To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
  • To substitute for other team members in periods of their absence.
  • To conduct new branch installations.
  • To visit Ramsdens sites where physical first-hand assistance is required.
  • To act as a point of escalation for issues raised by other team members.
  • To perform other related duties as assigned by the RFL IT Manager and RFL Directors

NB: Job holders should note that this job description is not a definitive or exhaustive list and that their tasks may develop and change over time.

Person Specification

Essential

  • Software Knowledge
  • Demonstrate sound ability to support desktop environments.
  • Have sound knowledge of current Windows user operating systems.
  • MS Office (various versions).

Hardware Knowledge

  • PC break fix.
  • Routers
  • WiFi
  • Printers
  • LANs
  • WANs
  • Firewalls
  • Support Environment
  • High standards of efficiency and determination.
  • Show awareness of business operating processes.
  • Sound capability handling support calls.
  • Proven ability to handle high levels of call volumes.
  • Communication
  • Able to give and take clear instruction in various forms, i.e. verbal, e-mail
  • Capable of demonstrating good listening skills.
  • Able to solve problems with both staff and users alike, through effective communication.
  • Take pride in personal presentation

Desirable

  • Software Knowledge
  • Terminal Server (RDP) users
  • SQL database.
  • IIS Websites
  • MS Active Directory
  • Microsoft Servers
  • Hardware Knowledge
  • VPNs
  • Support Environment
  • Experience using case logging systems
  • Handling cash balancing issues in a retail environment

Job Types: Full-time, Permanent

Salary: Up to £25,993.50 per year

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location: Hybrid remote in Chatham

1st and 2nd Line Support Engineer
Ramsdens Financial Ltd

www.ramsdensforcash.co.uk
Middlesbrough, United Kingdom
Stewart Smith
Unknown / Non-Applicable
201 to 500 Employees
Private Practice / Firm
Banking & Lending
Finance
Related Jobs

All Related Listed jobs

Staff Nurse
Annadale Private Nursing Home Belfast, Northern Ireland 20 - 26 GBP HOURLY Today

Staff Nurse required to work day or night duty providing a high standard of care to our elderly residents. 1 years' experience in a similar role is essential.

Sessional Tutor - Branch (Community) Programme
WEA Remote 27.34 GBP HOURLY Today

Undertaking effective initial assessments and diagnostic activities and preparing course materials, ensuring a wide range of formative and summative assessment

Customer Service Officer
Ethos Farm Limited London, England 11.95 GBP HOURLY Today

Present in 2 continents and in 13 countries, Unibail-Rodamco-Westfield provides a unique platform for retailers and brand events and offers an exceptional and

Retail Volunteer (Slough (1), High Street)
Barnardo's Slough, Berkshire, South East England, England 21998 - 28938 GBP ANNUAL Today

Our retail stores are the face of our charity on the high-street and in local communities. Replenish stock on the shop floor.

Part Time Night Support Worker
The Aurora Group Cranborne 26617 - 28697 GBP annum Today

Overview and Responsibilities

Location: Cranborne, Dorset

Hourly Rate: 11.00 -...