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Job description

Recognised for the 2nd year running as a World Class Business to Work for by Best Companies. Street Group is one of the fastest-growing PropTech companies in the UK. Our mission is to change the way people buy, sell and rent properties up and down the country.

That’s why we’ve made it our mission to transform the Property Industry. People moving home regularly cite a lack of transparency and a painfully slow process, and that’s often due to the technology in Estate Agent’s hands.

For the past seven years, we’ve been working hard to change that.

To help us on our mission, we’re looking for a passionate Client Services Executive to join our dynamic and ambitious Client Services team.

Over the past three years, we've been working on Street.co.uk- our groundbreaking product that's putting transparency, user experience and beautiful design at the heart of our industry. We've got big plans and as a Client Services Executive you will play a key part by ensuring our clients love our software! You'll also work closely with other teams across the business, giving feedback on product development and technical issues, and supporting launches of new product features.

To complement our team, we're looking for someone who is super-organised, can multitask and take initiative where needed, somebody who’s unflappable under pressure, and familiar with working collaboratively with multiple teams. You’ll be a real self-starter, a great communicator, and a confident and talented problem-solver.

As a key member of the Client Services team, you'll be involved in:

• Becoming an expert on the platform
• Acting as the first line of support for any incoming questions or queries that our customers have via email, live web chat, video call or phone
• Proactively ensuring customers understand and are making the most of the latest product updates/releases
• Working with a variety of customers from small independents through to large multi-branch estate agencies
• Responding to any system bugs reported by the client and escalating this to the development team where necessary
• Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team
• Working on an on-call basis to ensure our customers have support available to them over the weekend

Who we're looking for

• You have commercial experience in either a customer service or IT Support role
• You’ll be confident in holding conversations with the wider Street Group team as well as clients, managing expectations and asking the appropriate questions to build a full understanding of the problem
• You have a passion for technology and websites and an enthusiasm for developing this knowledge even further
• You’re a self-starter who can take initiative where required
• You’ll have outstanding communication skills, both written and verbal
• You feel confident working with a variety of stakeholders (e.g. internal and external, technical and non-technical)
• You’re highly organised and experienced at time management and prioritisation
• You’re calm and collected under pressure whilst keeping a happy and positive mindset
• You’re adaptable to each issue dealt with and truly take pride in your work.

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and were about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

Why join Street Group?

• Hybrid-working - you can work from home 2 days per week depending on your team
• Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
• Joining a culture that supports your development and encourages growth
• £500 yearly L&D budget for your career development
• Your birthday on us - we pay, you stay away
• ‘Give something back’ - 2 paid days volunteering on us
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day.
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Monthly mental health coaching with Sanctus
• Company and team off-sites, events and happy hours (even while remote!)
• A chance to work on cutting edge technology
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Comfortable, relaxed office space - office dogs welcome!
• Feel good about sustainability - we're a climate-positive company!
• Regular wellbeing initiatives

Salary

Up to £25k dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified (any recruiters will be blacklisted).

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Manchester: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester