Yarrow Head Barperson / Waiter Broadstairs, England
Job description
About The Role
At the Yarrow Hotel our ambition is to become the world's best-managed hospitality company, delivering the best guest-centered experience in the industry. Our Radical Hosting service and clear training ethos underpins everything we do and gives us a unique position in the industry. We aim to lead not only in guest satisfaction, but also in employee engagement and believe in a ‘never worry alone’ culture and three simple words that define the way we work, passion, integrity & honour.
If the above aim is something you want to be involved with, we are seeking to appoint a Head Barperson (Head Waiter / Barman) to join us at the Yarrow Hotel. In this role you will be responsible for Guest satisfaction within all F&B service areas within The Yarrow including our busy bar and lounge, restaurant service, and functions.
In the role of Head barperson you will also ensure you and the front of house team conduct friendly and efficient seating to a table / delivery of room service / arrival to a meeting room and to ensure the restaurant is clean and fully prepared for services, checking table layouts, sideboards, buffets you will also work within the events side of the food and business operation be that, Weddings, Conferences or general events so this role is both fun and varied.
You will act as a single point of contact for all guest related activities to ensure a smooth and efficient service whilst providing a memorable experience to our guests.
This is a 37-hour per week role with overtime being paid for any hours worked above or time provided back.
\*please note: we may close this advert early if suitable number of applications received\*
About You
Each team member is expected to act as an Ambassador for The Yarrow delivering individualised and personalized services for business and leisure travellers. Your task is to provide a personal, confident, conversational, direct and affirming service to make guests feel refreshed and recharged and want to return. You will have complete knowledge of your hotel and local area to ensure that our guests get the most out of their stay.
The successful candidate will be able to display excellent customer service skills and will be highly guest-focused with a passion for great service and a drive for guest satisfaction.
The ideal candidate will have Industry awareness eg relevant compliance within the industry / legal standards etc and good organisational skills in order to provide an effective and efficient service.
About Us
Commitment to Safeguarding
EKC Group is committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. The Group’s designation as a ‘designated establishment’ means that all posts within EKC Group are exempt from the Rehabilitation of Offenders Act (ROA) 1974. We therefore have an obligation to carry out robust checks to ensure that staff are suitable to work with children and vulnerable adults; applicants are therefore advised that appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all successful applicants; job offers will be made on the basis of satisfactory DBS and other checks, including the receipt of two references. If you are successful in obtaining an interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process. Applicants should note that it is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. All applicants are required to complete and submit a self-declaration of their criminal record or information that would make them unsuitable to work with children and vulnerable adults.
Commitment to Equal Opportunities
EKC Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce. We are proud to hold the Positive About Disability Award; this confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. Similarly, our commitment to Care Leavers means that we will interview applicants who meet the minimum criteria and who have declared on their application that they are a Care Leaver.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
Job Type: Permanent
Salary: £20,864.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free flu jabs
- On-site parking
- Sick pay
- Store discount
- Wellness programme
Work Location: In person
