Yard Customer Advisor Mansfield, England
Job description
The Role
Do you enjoy face to face interaction with customers?
Are you seeking a full time Customer Service role based in Mansfield?
Jewson in Mansfield is now looking for a permanent full time Yard Advisor.
If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.
Is this role right for me?
First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit!
As this role is working in the warehouse and yard, you'll often be working outside, so this is a great job for people who love to be outdoors. Full workwear and PPE is supplied.
There are some specific skills we are looking for from suitable candidates;
- A proactive, curious, and enthusiastic attitude
- Demonstrable customer service skills and experience
- Industry knowledge would be ideal but not a must
- Yard experience would be ideal but not a must
- Experience using a forklift would be ideal but not a must
Hours of Work
This is a full-time position of 44.5h/week, working Monday to Friday between 7.30 and 5.00 and alternative Saturdays 8.00 to 12.00
What will I be doing in the role?
A Yard Advisor is an essential role within the branch network; you will build relationships with customers while providing assistance in the yard. You will be in regular contact with our customers and therefore play a huge part in delivering a fantastic experience. In order to support our customers and deliver a great service you will;
- Welcome customers to the branch and take an active interest in their projects
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
- Help to prepare customer orders, load and unload customer and supplier vehicles using a Forklift Truck to minimise manual handling (training will be provided)
- Check incoming deliveries and report missing or damaged products
- Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Use our in-house systems to process customer orders to support the branch team, as and when required
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
About us
Jewson is a part of STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.
At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work. The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.
If you’re passionate about Sales and are looking to join a team and make an impact, please apply and a recruiter will be in touch
Job Type: Full-time
Benefits:
- Flexitime
Schedule:
- Flexitime
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Mansfield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: STK00729
