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Avaliable Job Today Temporary Customer Service Advisor – Birmingham – £12.00p/h

Oakley Recruitment is working in partnership with a well-established global, organisation based in Birmingham. This is a great opportunity for someone with a passion for customer service to work as a Customer Service Advisor on a temporary contract with a view to securing a permanent contract. This opportunity offers hybrid working.

Summary

You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance

Duties & Responsibilities

• Building rapport with our customers to resolve service issues and customer questions
• Taking ownership of customer enquiries and responding to escalated customer issues in accordance with agreed procedures
• Responsible for the day-to-day coverage of customer account maintenance processes
• Recognising that quality is measured through call recordings and case auditing
• Meeting established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customers
• Communicating professionally and regularly with leadership and peers on the status of accounts and escalations in accordance with established standards

Skills and experience

• Previous experience in a call centre environment
• Good interpersonal skills, negotiation skills are a plus
• Good problem-solving skills
• Is adaptable with high-energy levels and a desire to help others
• Good team player
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills
• Experience in delivery of customer service
• Experience in a retail banking environment

Package and benefits

• Monday – Friday 35 hours, flexible between 8 am – 8 pm, shift work patterns week rotation (8-4pm, 9-5pm, 10-6pm, 12-8pm)
• 23 days holiday + bank holidays
• Flexible hybrid work patterns – 3 days in office, 2 days WFH
• Contributory pension scheme up to 11% contribution from employer
• Comprehensive Private medical insurance personal and immediate partner/ family members and upgrade plans available
• Season ticket loan
• Business Travel accident insurance
• Life assurance 8x annual salary plus ability to top up to total 14x salary (salary capped at GBP130k)
• Competitive discretionary annual bonus
• Employee assistance programme
• Free onsite gym
• Critical health services
• Occupational health
• Bike4work scheme
• Employee offers
• Family care support (Each child or adult/elder family member is eligible for up to 20 days of back-up care per dependent per employee. In-home care is £4 per hour and is a taxable benefit)
• Maternity / paternity leave

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

Job Types: Full-time, Permanent

Salary: Up to £12.00 per hour

Benefits:

• Company pension
• Life insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Milton Keynes, Buckinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: EJ273
Expected start date: 17/04/2023