writer Ottawa
Job description
Avaliable Job Today Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.
We are looking for a talented Damage Writer to join our team! As an experienced Damage Writer, you should have a minimum of 3-5 years of Auto Damage experience and demonstrated a track record of success delivering excellent customer service while promptly and accurately settling claims. The ideal candidate will have the ability to handle complex claims using their technical and industry knowledge.
Essential Duties and Responsibilities:
(Includes but not limited to)
- Coordinates automotive damage appraisals and repairs to obtain maximum utilization of the automotive fleet and to prevent operational delays. Uses estimating systems to ensure proper manufacturers’ criteria and company damage repair guidelines.
- Ensures all repairs are properly documented in accordance with company policy (estimates, repair/sell authorization). Makes recommendations on the development and implementation of new policies and procedures.
- Coordinates the repair of damaged vehicles utilizing a network of approved body shop vendors. Manages vendor relationships to ensure that vehicles are repaired in accordance with damage appraisals and to company standards (equipment, insurance, repair procedures, etc.).
- Communicates with operations management in identifying collision damages and the proper reporting of damages.
- Oversees repair part ordering and coordination of part delivery to body shops.
- Partners with Manager, Turnback to ensure that manufacturer inspectors are accurate and consistent in their damage appraisal. Prepares salvage matrix based on established guidelines in determining vehicles non-repairable.
- Inspects all repaired vehicles upon return from repair shop to ensure all work meets company and manufacturer standards.
- Reviews completed damage package for accuracy.
- Ensures invoices are processed in a timely manner.
Responsibility Scope/Impact:
This job impacts the operation by ensuring customer and employee satisfaction and effective fleet utilization and incremental revenue generation. This job works within established guidelines and procedures exercising some independent judgment.
Qualifications:
- High School Degree plus 2-4 years of college preferred (or equivalent in education, experience or training).
- Minimum of 3-5 years of Damage Writer experience required; preferred in a service-oriented field.
- Effective supervisory, communication, organizational, and creative problem-solving skills.
- Ability to effectively interact with customers and the public.
- Ability to work regular working hours Monday to Friday.
- Valid driver’s license and clean driving record.
- Knowledge of damage appraisal and estimating software.
We offer a wide range of exciting benefits for full-time employees, including:
- Medical, Dental, and Vision
- Employee Assistance Program
- Employee discounts
- Training opportunities
The fine print:
Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.
This role requires the ability to lift up to 15 pounds, and continuously stand, walk, and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.
Who We Are: Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities.
Job Types: Full-time, Permanent
Pay: $55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
About Avis Budget Group
CEO: Joe Ferraro
Revenue: $5 to $10 billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.avisbudgetgroup.com
Year Founded: 1946
