Welfare Rights Officer - 29/23 Edinburgh, Scotland
Blackwood Homes and Care
Full Time
Edinburgh, Scotland
27190 - 29395 GBP ANNUAL Today
Job description
Welfare Rights Officer
Ref: 29/23
35 hours per week, permanent
Maternity Cover - 6 Months Fixed Term Contract
Substantive location is flexible but there is a requirement to work from Blackwood’s Office in Edinburgh 2 days per week.
£27,190 - £29,395 per annum
Blackwood Homes and Care is a renowned housing and care provider within Scotland. We have a new, exciting opportunity available as a Welfare Rights Officer to support deliver an efficient and responsive Welfare Rights service to Blackwood’s customers.
We are looking for a new and dynamic member of our Housing team who can support our customers to live independently through high levels of engagement and support that reflects the needs of individuals. The successful candidate will manage customer queries on welfare benefits including the provision of debt management and budgeting advice and negotiating payments to ensure evictions are avoided.
We seek someone to advocate for and where necessary represent residents at appeal tribunals and other hearings and directing residents to other agencies, organisations or charities that may offer additional assistance.
You will manage complaints and breakdowns in service delivery in line with policy to meet customer expectations and in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
You will have excellent customer service skills and be able to interact with our customers using the best medium to support inclusion and engagement. The Welfare Rights Officer will work collaboratively with relevant partners, local authorities and other housing and support agencies in your area and proactively engage with community organisations to develop and maintain a network of knowledge to support engagement and independent living opportunities for our customers.
Our Employee Benefits package
Our people are our greatest assets and we have been in awe of the fantastic work all our teams have continued to provide to our customers during the Covid-19 pandemic. As a result, we provide:
oFully paid induction and personal development opportunities
oCompany sick pay scheme on completion of probationary period
o34 days’ holiday per annum, pro rata for part-time hours
oCompany pension scheme and Death in Service Benefit
oFlexible and family-friendly policy and procedures
oAccess to employee wellbeing support networks such as a 24/7 Employee Assistance Program, Mental Health First Aiders, Wellbeing Hub and employee engagement forum
We ask that all applicants read the Job Pack before completing the application form, 2923 I Welfare Rights Officer I Job Pack.pdf [pdf] 750KB
Note to interested applicants
In accordance with the new immigration rules, employers must hold a licence of sponsorship to recruit all overseas candidates who do not have the right to work in the UK. It is with regret that Blackwood does not hold a licence, therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.
Closing date: Friday 24th March 2023
Interview date: Friday 31st March 2023
Blackwood Homes and Care
www.blackwoodgroup.org.uk
Edinburgh, United Kingdom
Fanchea Kelly
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Healthcare Services & Hospitals
1972
