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Job description

For the full job pack and personal specification please visit the Cathedral website directly. Only CV with covering letters (1 Page A4 max) will be considered

Aim: To provide an outstanding welcome to all visitors, provide clear and relevant information, to ensure that all opportunities to increase revenue via donations are taken, and to maximise sales opportunities through cross and up sales in any of our sales points.

To embody the Vision and Values of the Cathedral through the welcome experience.

Key Responsibilities

• To provide a genuine welcome to every visitor, regardless of the reason for their visit
• To generate donation income by making a donation ask. and to ensure all sale opportunities are maximised.
• To keep up to date with other activity taking place within the Cathedral and provide relevant information to each visitor, ensuring that they are aware of what’s on and anything that may impact their visit.
• To keep the working area clean and tidy, reporting any issues or hazards as required.
• To be able to confidently explain retail products and new merchandise lines to visitors.
• To ensure that retail areas are kept stocked up, clean, tidy, and well presented.
• To actively look for opportunities to up/cross sell based on visitor interactions.
• To promote other cathedral attractions and events.
• To confidently handle difficult conversations and verbal complaints, escalating as required. Flag any recurrent or major issues to relevant people.
• To be self-motivated and able to work well alone.
• To work collaboratively with all Cathedral colleagues.
• To perform such other duties as are reasonably required by the Head of Tourism or other department managers when necessary.

Job Types: Part-time, Permanent
Part-time hours: 10 per week

Salary: £10.42 per hour

Benefits:

• Company events
• Sick pay

Schedule:

• Weekend availability

Work Location: In person

Application deadline: 17/05/2023