Welcome & Service Assistant x 5

Welcome & Service Assistant x 5 Dundrum, Northern Ireland

National Trust
Full Time Dundrum, Northern Ireland 9.9 GBP HOURLY Today
Job description

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours for the role are flexible and will depend on availability.

What it's like to work here:As Ireland’s first Nature Reserve, Murlough National Nature Reserve is internationally recognised for its diverse, wildlife-rich habitats including the most extensive example of dune heath in Ireland. Murlough is a sand-dune ecosystem, shaped by 6,000 years of wind-blown sand deposits and coastal processes in the postglacial period. The 291 hectare peninsula is surrounded by the wildlife rich Dundrum Bay, the majestic Mourne mountains and the Irish Sea.

Your role will be based in our car parks, dealing with cash handling and engagement with all sorts of visitors from day to day dog-walkers to specialist events. You'll work in a small team in conjunction with the Rangers and provide excellent service to all of our visitors. You'll be passionate about our work, enjoy working in a team and love working outdoors.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.


Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice


Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 01/10/23)

Welcome & Service Assistant x 5
National Trust

www.nationaltrustjobs.org.uk
Swindon, United Kingdom
Tim Parker
$100 to $500 million (USD)
5001 to 10000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1895
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