Welcome & Service Assistant x 2

Welcome & Service Assistant x 2 Washington, North East England, England

National Trust
Full Time Washington, North East England, England 9.9 GBP HOURLY Today
Job description

As the Welcome & Service Assistant, it’s your role to ensure that every aspect of our visitor’s experience is going to be a delight. We welcome enthusiastic flexible people who are willing to support one another across the whole portfolio, to ensure cover is available during holidays, training etc. Weekend working will be a regular requirement in this role.

What it's like to work here:Washington Old Hall, a 17th Century manor house is located in the heart of Washington village. It was opened to the public in 1955 following refurbishment with much American funding and support, and now provides community activities.

Click here for more information about this location


What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our visitors, you’ll inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

You'll be happy working alone, outdoors and on your feet in all weathers, and have a flexible attitude to moving between sites. You'll identify tasks, prioritise your time and check in with the team. You'll be conscientious and take pride in looking after the daily operation and presentation of the place you work each day.

Please also read the full role profile attached to this advert.

Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice


Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (17.5 hrs pw to 31/10/23)

Welcome & Service Assistant x 2
National Trust

www.nationaltrustjobs.org.uk
Swindon, United Kingdom
Tim Parker
$100 to $500 million (USD)
5001 to 10000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1895
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