Welcome & Service Assistant x 2

Welcome & Service Assistant x 2 Lewes, England

National Trust
Full Time Lewes, England 9.9 GBP HOURLY Today
Job description

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible.


What it's like to work here:Leonard and Virginia Woolf's 17th-century country retreat. Nestled in the heart of rural Sussex, Monk’s House is a tranquil 17th-century weatherboarded cottage inhabited by Leonard and the novelist Virginia Woolf from 1919 until Leonards death in 1969. Visitors get to know Leonard and Virginia Woolf and the wider Bloomsbury Group by visiting Monk's House. Full of their favourite things, the house appears as if they just stepped out for a walk.

Click here for more information about this location

What you'll be doing:Monk’s House is small and relies on its team members to be flexible, confident and proactive. This role would suit a multi tasker as it comprises three main elements of promoting the National Trust, general admissions and visitor queries as well as being solely responsible for our small second hand bookshop. The property is small but can get busy at peak times.

You'll be the first point of contact for visitors to Monk’s House and must feel confident dealing with large numbers of visitors. You'll also need to learn the history of the property as well as basic information about the National Trust and quickly be able to answer visitor queries.

Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice


Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 31/10/23)

Welcome & Service Assistant x 2
National Trust

www.nationaltrustjobs.org.uk
Swindon, United Kingdom
Tim Parker
$100 to $500 million (USD)
5001 to 10000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1895
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