Welcome & Service Assistant York, England
Job description
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
The position is two day’s per week, but you may occasionally work 3 or 4 days to cover annual leave when needed. It is between two properties, Treasurer's House and Goddards.
Rotas are flexible but it does include regular weekend and bank holiday working. Rotas are released two months in advance.
Interviews: 5th May
Salary: £10.78 per hour
If you have any questions about this role please contact: [email protected]
What it's like to work here:Fascinating Treasurers House is a busy visitor attraction in the heart of York. The property features a vast collection of antique furniture, ceramics, textiles and paintings, with other temporary exhibitions throughout the year.
Click here for more information about this location
Goddards is a hidden oasis on the edge of York racecourse. Five acres of garden rooms where the Terry family once lived. With formal terrace and pond, herbaceous borders, wildlife pond and historic glasshouse with a second hand book room and takeaway café kiosk.
What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking forWe'd love to hear from you, if this sounds like you:
- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service.
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (475 hrs py to 31/10/23)
