Welcome Host - Part Time London, England
Job description
The opportunity
Project: A cable car link across the River Thames in London, England.
To work 14 hours per week any 2 days out of 7, shifts to be worked around the opening hours plus extended hours during events, alternative transport requirements and busy holiday periods.
Required until the end of January 2023.
Your responsibilities will include:
Delivering the highest standards of service for the passengers throughout the terminals and external ticket kiosk/s, ensuring that all visitors are greeted and made to feel welcome.
Enhancing the flight experience airline with a friendly professional attitude capable of interacting with passengers and visitors of all ages.
Representing the airline's image on all occasions.
Supporting site management with health and safety issues, queue management, emergency incident plans, first aid and fire marshalling and Covid-19 measures.
Actively participating in all areas of the terminals managed by the front-of-house team, gate-line, platform, ticket office, entrance to the terminals, North Greenwich ticket kiosk, retail kiosk, champagne flight, exit platform and other external locations.
Maximising sales targets, contributing to an increase in sales of the client “value for money” packages including discovery packages; Uber Thames clipper packages; champagne experience; private cabin experience; Merlin packages and other packages to be introduced.
Upselling and proposing souvenir items to passengers, enhancing the passenger experience (in-flight guides, souvenir medal coins). This includes any other new souvenir items to be introduced to the airline soon.
Ensuring any customer complaint is dealt with immediately with a can-do approach ensuring that the customer leaves satisfied.
Working constantly towards achieving a 5-star level of customer service.
Providing accurate information to customer queries, fare pricing, local transport links and places of interest in the surrounding area.
Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, consistent in adhering to the airline cash handling policy.
Attending all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
Assisting the guest experience manager in organising paperwork and photocopying, maintaining stationary/ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
Assisting the bookings department by checking daily the days' groups due to arrive, completing a group boarding pass and preparing the marketing material.
About you
You are digitally savvy, and can build lasting client relationships. You have a good working knowledge of health and safety practices. You will have a strong customer services background and be hungry to grow your career and enjoy the opportunities Mace has to offer.
#LI-Onsite
