Weekend Receptionist Nottingham, England
Job description
The main responsibilities and job description of Hayward House are as follows: To provide a welcoming, friendly and courteous reception to patients, visitors, carers and internal users of the service. Deal with enquiries in person or by telephone in an efficient and polite manner. To record patient attendances and accurate data on Medway PAS. To Create and file health record folders.
To locate and retrieve health records from around the Trust. To prepare the required health records ready for the consultation together with any relevant diagnostic, social and personal information required. To organise Interpreting Services as required. In addition to the key job responsibilities detailed in this job description all employees at Nottingham University Hospitals NHS Trust are expected to comply with the general duties detailed below: To immediately report to their manager any shortcomings in health and safety procedures and practice.
To report any accidents or dangerous incidents to their immediate manager and safety representative as early as possible and submit a completed accident/incident form. To use protective clothing and equipment where provided. To accurately record the outcome of patients appointments on Medway PAS. To organise and direct patients to attend diagnostic tests/other departments.
To be responsible for making follow up appointments, alterations and cancellations of appointments promptly and within the Consultants booking rules. To liaise by telephone with patients, General Practitioners, Community Midwives, secretaries, ward receptionists etc, regarding hospital appointments. To screen all new patients on arrival for Overseas Visitor status, contacting the Private Patients Officer as necessary. To confirm at each patient visit that all recorded details are complete and accurate e.g.
GP, address, telephone number, and to amend these on Medway PAS and within written health records as required. To communicate with clinic staff, colleagues and patients to explain any delays or problems with the location of health records. To inform patients of their appointment by letter, including any other required information/literature. Undertake the distribution and collection of information for surveys and audits as required
