Weekend Customer Service Manager

Weekend Customer Service Manager Northampton, England

Riverside Hub
Full Time Northampton, England 11 - 14 GBP HOURLY Today
Job description

We are looking for an experienced Manager to join our weekend team. You will need to be;

  • Customer focused
  • Safety driven
  • Able to see areas for improvement and effective at delivering those improvements to a high standard.
  • A people person; positive and focused on motivating and developing our team.
  • Experienced in; front of house, restaurant management and trouble shooting.
  • Capable of improving visitor the experience
  • Happy working leisure hours- weekends and school holidays

The successful candidate will have 1-3 years front of house experience in a leisure, tourism, retail, hospitality or entertainment environment. Operational and Safety management, supervisory experience. A first aid at work certificate and personal licence would be advantageous.

Shifts will be Friday, Saturday and Sunday between the hours of 8am-8pm

Main Duties

  • Effective supervision of staff and visitors within the Hub, ensuring their safety and well being at all times.
  • Responsibility for all operational aspects of the venue during their shift
  • Co-ordinating staff resources on shift to ensure appropriate staffing provision is made at all times
  • Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
  • Guaranteeing the venue exceeds standards at all times whether regulatory or otherwise.
  • Motivating and managing staff, including responsibility for; staff, timesheets, monitoring sickness and absence, dealing with disciplinary proceedings and training.
  • Undertake daily checks of facilities and equipment and organising appropriate
  • Ensuring staff adhere to all regulation and legislation
  • Responsibility for planning, organising, management and promotion of activities and events to achieve set targets
  • Contribute to the business development and planning.

In return we offer:

  • Sociable hours (between 9-8 pm),
  • Salary to reflect your contribution
  • Free training and development
  • Free food and drink
  • Free term day visits
  • Paid holidays

Job Types: Permanent, Job share or Part time

Job Types: Part-time, Permanent

Salary: £11.00-£14.00 per hour

Benefits:

  • Discounted or free food
  • Employee discount

Schedule:

  • 8 hour shift
  • Weekend availability

Application question(s):

  • Can you please confirm you can work Saturdays and Sundays every week.

Experience:

  • First-Line Managers: 3 years (required)

Work Location: In person

Reference ID: Part time Manager

Weekend Customer Service Manager
Riverside Hub

www.riversidehub.com
Northampton, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
Related Jobs

All Related Listed jobs

Head of Category - Operational Goods and Services
Deliveroo London, England Today

This is a Global role, operating from HQ, which would involve leading Operational Goods and Service Procurement in driving cost, quality, supply and

UI/UX Designer
WeAssemble Remote 28024 - 64353 GBP ANNUAL Today

Gathering in-depth insights into users needs, motivations and organize content and information across our digital services and products to deliver a positive

barista
Costa Coffee Chipping Norton, England 11.7 - 10.7 GBP HOURLY Today

Barista - Chipping Norton Windmill Sq - 16 hrs per week - permanent

Here at Costa Coffee, we want to inspire the world to love great coffee....

Coffee Shop Assistant
Crofter Coffee Bristol, England 10.42 GBP HOURLY Today

Front of house welcoming customers, taking orders using the till, making great coffee, serving food and drinks. Monday to Friday opening with no evenings.

Accounts Assistant
Novuna Newbury, England 30000 GBP ANNUAL Today

From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility. Which is why we're lighting the way in the electric