Weekend Customer Service Manager

Weekend Customer Service Manager Northampton, England

Riverside Hub
Full Time Northampton, England 11 - 14 GBP HOURLY Today
Job description

We are looking for an experienced Manager to join our weekend team. You will need to be;

  • Customer focused
  • Safety driven
  • Able to see areas for improvement and effective at delivering those improvements to a high standard.
  • A people person; positive and focused on motivating and developing our team.
  • Experienced in; front of house, restaurant management and trouble shooting.
  • Capable of improving visitor the experience
  • Happy working leisure hours- weekends and school holidays

The successful candidate will have 1-3 years front of house experience in a leisure, tourism, retail, hospitality or entertainment environment. Operational and Safety management, supervisory experience. A first aid at work certificate and personal licence would be advantageous.

Shifts will be Friday, Saturday and Sunday between the hours of 8am-8pm

Main Duties

  • Effective supervision of staff and visitors within the Hub, ensuring their safety and well being at all times.
  • Responsibility for all operational aspects of the venue during their shift
  • Co-ordinating staff resources on shift to ensure appropriate staffing provision is made at all times
  • Managing customer service within the centre ensuring all concerns are managed and the highest level of service is offered at all times.
  • Guaranteeing the venue exceeds standards at all times whether regulatory or otherwise.
  • Motivating and managing staff, including responsibility for; staff, timesheets, monitoring sickness and absence, dealing with disciplinary proceedings and training.
  • Undertake daily checks of facilities and equipment and organising appropriate
  • Ensuring staff adhere to all regulation and legislation
  • Responsibility for planning, organising, management and promotion of activities and events to achieve set targets
  • Contribute to the business development and planning.

In return we offer:

  • Sociable hours (between 9-8 pm),
  • Salary to reflect your contribution
  • Free training and development
  • Free food and drink
  • Free term day visits
  • Paid holidays

Job Types: Permanent, Job share or Part time

Job Types: Part-time, Permanent

Salary: £11.00-£14.00 per hour

Benefits:

  • Discounted or free food
  • Employee discount

Schedule:

  • 8 hour shift
  • Weekend availability

Application question(s):

  • Can you please confirm you can work Saturdays and Sundays every week.

Experience:

  • First-Line Managers: 3 years (required)

Work Location: In person

Reference ID: Part time Manager

Weekend Customer Service Manager
Riverside Hub

www.riversidehub.com
Northampton, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
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